Common Tools Code Me Smartlinks D35 Complete me
What is CCC
stores all outbound communications that have been sent to the customer
What is Open
Status you place an order in WFM when working the order
What is track my order
Sent to customer to follow their order status
What is $100 security deposit per line
If a customer has 2 or more suspends in the last 60 days we need this for reactivation
What is The party is here on the West Side
This is how we do it
It's Friday night
And I feel alright
What is ITTS
acts as a communication tool between frontline teams and the shipping warehouse
What is wait/oos
Status you place an order in when ISPU OOS
What is smart family
Sent to customer when they mention having children they need to monitor
What is iVision
System used to input the deposit information
What is To the extreme I rock a mic like a vandal
Light up a stage and wax a chump like a candle
Will it ever stop?
Yo, I don't know
Turn off the lights and I'll glow
What is Order Tracker
is a database of information on shipments
What is wait/ccd
Status you place an order in when offline and customer's payment declined
What is device settings international/ dialing instructions/ trip planner
Sent to customer when they mention traveling abroad
What is $25
The customer has a charge for this month per line on their next bill for the reactivation fee
What is Whatever you do, don't put the blame on you
Blame it on the rain, yeah, yeah
Blame it on the rain that was falling, falling
Blame it on the stars that didn't shine that night
What is Compose Email
Send customers updates about their order
What is cancel
Status you place a test order in
What is retail appointments
Sent to customer to schedule time in the store
What is e911 compliant
The phone must be this for reactivation
What is Every other word
Is "uh-huh" yeah "okay"
Could it be that you
Are at the crib with another lady
Any other day
I would call and you would say
Baby how's your day
But today, it ain't the same
What is a view order/One Front End
Provides vital order information and also has link to open the order in multiple systems
What is Open
No orders should be in your name in this status at EOD
What is add/edit/remove autopay
Sent to customer when they no longer want their bill taken out of their cc monthly
What is 50 days
Customer has this many days to reactivate after d35 disconnect
What is I came to win, battle me, that's a sin
Pack it up, pack it in, let me begin

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