| New Streamers | Sales & Marketing & Corporate Partnerships | Engineering, Product, & Design | Random | Customer Success & Support |
|---|---|---|---|---|
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Who is Liby Pelayo?
This Streamer taught themself to paint.
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SMS/text messaging
This is the main way through which Workstream and our hiring managers communicate with job applicants
|
These are our current products offered.
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Desmond, Lei, and Max.
These are our founders
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Our awesome customer success & support/service
What is our main market differentiator?
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Who is Chris Tiu?
This streamer plays guitar.
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SEO, Direct Mail, Paid Search, Paid Social, Associations, Events, Industry Pubs, Nurture & Newsletter, Content
These are 3 ways our marketing team reaches out to prospective customers (e.g., marketing channels)
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General/Store Managers
This persona is our most frequent user of the Workstream product.
|
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95% (this is amazing!)?
This is our CSAT (Customer Satisfaction) average.
|
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Who is Ruzz Garcia?
This Streamer has a cat named after food.
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2.8 Billion
This is how large the global deskless workforce is.
|
QSR franchises with 50-500 employees
This is our our ideal customer profile currently? (The size of businesses that we are focused on)
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Utah, San Francisco, Vancouver, China, Philippines (+Singapore)
These are the locations of the major hubs at Workstream
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5 to 25 times
According to HBR, acquiring a new customer is anywhere from X to X times more expensive than retaining an existing one.
|
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Who is Anne Pedraz?
This Streamer's favorite TV show is Friends.
|
Master Service Agreement
What does MSA stand for?
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Empathize, Define, Ideate, Prototype, Test, Iterate
What are the 6 stages of the design process?
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Purpose: We believe the deskless economy deserves better.
Vision: Workstream powers every person that runs the deskless economy. Mission: To build the first people platform designed for the deskless worker.
What is our Purpose, Vision, OR Mission?
|
Onboarding, Success, Support, Professional Services, Scale, Enterprise
Name four of the six teams in CSS.
|
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Who is Patrick Ledesma?
This Streamer is working on their MBA
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Between 120%-150%
Without Workstream the annual employee turnover is this percent for QSRs
|
1. Guarantee existing service & revenue growth in established product lines.
2. Enable new product bets and reuse technical infrastructure.
What are the 2 functions of Engineering?
|
Humble & Hungry, Everyone does Customer Success, Be relentlessly resourceful, Don't lose the human touch, direct feedback is a gift, & One Team One Stream
These are our 6 Workstream Values |
Net Revenue Retention and the formula is
Starting Recurring Revenue + Upsell & Expansion - Downsell & Downgrades - Churn divided by Starting Recurring Revenue.
NRR stands for this and the formula for NRR is this.
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1. Win in Franchise, by supporting franchise brands in their entirety, from franchisor to MM to SMB.
2. Win in Mid-Market, by building the best Hiring product for the deskless economy, for both franchise & non-franchise. 3. Expand to Worker Management from Applicant Management, with the packaged launch of Team Management (Employee Core). What is 1 of our 2023 strategic initiatives?
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