| Who's Calling? | You're Calling Where? | Wondering About Roaming? |
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What is International Roaming?
I made a call to California while vacationing in Jamaica.
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What is International Dialing?
I dialed my cousin in Mexico telling her we how much we missed her in Alabama.
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What is false? Canadian Roaming Offers are only used on the following Canadian Border SIDs: 16408 (St John/New Brunswick), 16420 (Ontario/Quebec), 16458 (Quebec).
A customer is traveling to Toronto, Canada for work over the next few months. Since he doesn’t have coverage through their work phone, we can add on 100 Canadian roaming minutes for an additional $10 a month. (True or False)
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What is $20/MB on cruise ships and in the Bahamas area?
I'm thinking of the highest amount for pay-as-you-go data per MB and in this area for international roaming...
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What is true?
The representative told me that I can add unlimited calling and texting to Mexico and Canada for $10 a month since my shared connect plan was less than 16 GB. (True or False)
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What is false? Unlimited International texting from USCC footprint is included in shared connect plan at no additional cost.
I can text a friend of mine in Australia to let them know I made it back to Wisconsin for only $.25/text on my shared connect plan. (True or False)
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What is GSM and CDMA roaming?
One option provides the capability for customers to utilize voice, data, and sms when roaming internationally and the other option provides the capability for customers to utilize only voice when roaming internationally.
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What is (NANP) North American Numbering Plan?
The integrated telephone numbering plan of 24 countries and territories: the United States and its territories, Canada, Bermuda, and 16 of the Caribbean countries.
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What is ORL>policies>Fringe Roaming Policy?
I discovered my path to find more info on Canada Fringe Roaming?
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What is International Roaming information?
I followed the path of ORL>Products & Services > International Services>_ _ _ _ to find rates on sending texts while traveling in Europe.
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What is eligibility requirements for adding international dialing plans?
New postpaid customers (consumer and business accounts < 21 lines) will be required to wait 3 months after activation and demonstrate good payment history during these three months before requesting this add-on. The account balance must be current as well.
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What is "Maine - Canadian Border Sids_GRP" or "CANADIAN ROAMING EHA" ?
I can add these Canadian Fringe Roaming Rerate Offers to subproducts in CIM for shared connect plans.
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What is the definition of the "G" or "W" label for devices listed on equipment index?
I discovered "G" means compatible with US Cellular Global Roaming Services and "W" means not compatible with US Cellular Global Roaming Services.
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What is Inter-Connect Global?
This a third party dialing solution provided by Elite Telecom. This service can be accessed via a Dialer App or by calling a local access number. This service is NOT available through TOPS, so only a customer can create an account and add the service. This is a separate service from our existing USCC International Long Distance service which includes a Discount Calling Plan ($3.99/mo) and an Unlimited Canada Calling Plan ($5.99/mo).
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What are the procedures to handle fringe roaming if the customer lives on the border of Maine?
• Associates are empowered to resolve customer issues through use of Canadian Goodwill minutes, Canadian Roaming Packages, or account adjustments as needed.
• Canadian Fringe Roaming adjustments must be applied using the ERROR credit reason code. • Attach Canadian Fringe Roaming Rerate Offer to the account on the first occurrence of overage. • We will continue to offer adjustments to customers who experience in-market roaming. • Customers experiencing Canadian fringe roaming outside of New England should be handled on a case by case basis |
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