| Who's Calling? | You're calling Where? | Wondering About Roaming? |
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What is International Roaming
What is a call made to California while vacationing to Jamaica?
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International Dialing
What is dialing from Alabama to Mexico?
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False, Canadian Roaming Offers are only used on the following Canadian Border SIDs: 16408 (St John/New Brunswick), 16420 (Ontario/Quebec), 16458 (Quebec).
Customer is traveling to Toronto, Canada for work over the next few months. Since don’t have a coverage through their work phone, we can add on 100 Canadian roaming minutes for an additional $10 a month. True or False?
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What is $20/MB on cruise ships and in the Bahamas area
What is the highest amount for pay-as-you-go data per MB and in what area?
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True
Adding unlimited calling and texting to Mexico and Canada for $10 a month is available for shared connect plans below 16 GB. True or False?
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False Unlimited International texting from USCC footprint is included in shared connect plan at no additional cost.
It is .25 to text a friend of mine in Australia to let them know I made it back to Wisconsin on my shared connect plan. True or false?
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What is GSM provides the capability for customers to utilize voice, data, and sms when traveling internationally and CDMA provides the capability for customers to utilize only voice when traveling internationally.
What is the difference of CDMA and GSM roaming?
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The North American Numbering Plan is an integrated telephone numbering plan of 24 countries and territories: the United States and its territories, Canada, Bermuda, and 16 of the Caribbean countries.
What is NANP?
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ORL>policies>Fringe Roaming Policy
Where can we find more info on Canada Fringe Roaming?
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What is Products & Services > International Services
Where can you find International Roaming information in ORL?
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What is new Postpaid customers (consumer and business accounts < 21 lines) will be required to wait 3 months after activation and demonstrate good payment history during these three months before requesting add-on. As well as account balance must be current.
What are the main two eligibility requirements for adding international dialing?
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"Maine - Canadian Border Sids_GRP" or "CANADIAN ROAMING EHA"
What are the names of the Canadian Fringe Roaming Rerate Offers to add in subproducts in CIM for shared connect plans?
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G= Compatible with US Cellular Global Roaming Services
W= not compatible with US Cellular Global Roaming Services
What is the definition of the "G" or "W" label for devices listed on equipment index?
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Inter-Connect Global is a third party dialing solution provided by Elite Telecom. The service can be accessed via a Dialer App or a by calling a local access number. Inter-Connect Global service is NOT available through TOPS, so only a customer can create an account and add the service. Please note that Inter-Connect Global is a separate service from our existing International Long Distance service which includes a Discount Calling Plan ($3.99/mo) and an Unlimited Canada Calling Plan ($5.99/mo).
What is the difference between Inter-Connect Global and USCC International dialing plans?
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• Associates are empowered to resolve customer issues through use of Canadian Goodwill minutes, Canadian Roaming Packages, or account adjustments as needed.
• Canadian Fringe Roaming adjustments must be applied using the ERROR credit reason code. • Attach Canadian Fringe Roaming Rerate Offer to the account on the first occurrence of overage. • We will continue to offer adjustments to customers who experience in-market roaming. • Customers experiencing Canadian fringe roaming outside of New England should be handled on a case by case basis
What is the process to handle fringe roaming if customer lives on border of Maine?
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