What Post Expectation(s) Am I? What Page Am I On? Who Am I? Call me, Call you, Call TREE You Down With S.O.P? Yea you know me!
100
 Stay ON and IN your post parameters.
ON & IN
100
MOD Availability & Contact Information
MOD Contact Information
100
Policy Overview
The purpose of the Crisis Management Plan is to establish policies, procedures, and
guidelines for responding to a crisis that could threaten the health, safety, and participation
of staff and clients at any Home At Last site.
100
Lanisha Stuart (CMP&P Pg 8)
Compliance Manager
100
Four
How many pages make up the S.O.P?
200
 REINFORCE Safety & Shelter Rules
 REINFORCE rules fairly & equitably to all residents.
Reinforce squared.
200
HALCDC Site Directory
HAL Callout Line
888-331-0555
200
What Not To Say
• “We all go through tough times like these. You’ll be fine.”
200
Alejandra Ordonez (CMP&P Pg 8)
Human Resources
200
Reheating procedures
What do supervisors spot-check?
300
Keep the hallways/aisles/doorways clear.
NO LOITERING
300
Redirection Infraction List L1, L2, L3
Radio's, MP3, iPods
300
Techniques That May Help De-escalate a Crisis
• Avoid overreacting
• Express support and concern
300
Elyse Steward (CMP&P Pg 8)
Housing Director
300
May 2020
The policy was put in place in what month &what year?
400
 NO sleeping
 NO eating
 NO profanity
Destiny's Child
400
Page 7
Task To Be Completed
400
What Not To Do
• Don’t try to handle the situation alone
400
Kimberly Sadler and/or Jessica Stuart (CMP&P Pg 8
Senior Leadership
400
Training
Provided by site supervisors upon onboarding.
500
 Use walkie-talkies
If available
500
Page 7
System for Communicating
500
Confidentiality
Under federal law (HIPAA - Health Insurance Portability and Accountability Act) that permit
providers to release information without the consent of the client.
500
Mirna Beltran (CMP&P Pg 8)
Clinical Director
500
Where?
Each Interim Housing facility






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