Getting Familiar With the Basics Valuable Information Common Scams To Steal Identity Signs, Signs, Everywhere the Signs of Potential Fraud Prevention: Safeguarding Customer Information
100
What is The Identity Theft Prevention Program
This program is mandated for every financial institution under the Fair Credit Protection Act (FCRA) and Accurate Credit Transactions Act (FACTA).
100
What is SS #'s, Account #'s, Customer addresses, and balances.
Four pieces of information identity thieves are after.
100
What is looking for sensitive customer documentation on the tops of counters, computer screens, or unlocked cabinets.
Definition of the common scam of desk/countertop skimming
100
What is from a street address to a PO box.
Someone changing their address from this type to this type should serve as a red flag.
100
What is S.E.C.U.R.E.
The acrynym for the recommended procedure to safeguard customer information, which isn't just good customer service, it is a legal requirement.
200
What is to detect, prevent, and mitigate identity theft.
The purpose of the Identity Theft Prevention Program
200
What is personal identifying information and security information.
The two types (or categories) of information identity thieves are after
200
What is a Shoulder surfer.
This surfer is more interested in overhearing sensitive information or seeing what your are entering into the ATM than he is in waves
200
What is a dormant or inactive account.
Sudden activity in what type of acct could signal the presence of identity theft?
200
What is C - Computer / Workstation set-up
Locking your computer and strategic placement of your monitor describe which element of SECURE?
300
What is The List of 26 Red Flags.
A regulator developed collection, outlining indicators of a pattern, a practice, or a specific identity theft activity.
300
What is legal name, street address, DOB, ID# .
Four examples of personal identifying information
300
What is computer techs, janitors, and all those who have a chance to steal info if readily available.
Vendor access/theft
300
What is a card reissue.
A credit line increase request following this activity is considered a red flag.
300
What is U - Username/Password Confidentiality.
Commiting your passwords to memory instead of writing them down is following which of the six elements of SECURE?
400
What is the Identity Theft Customer Affidavit
The name of the form employess are required to fill out if identity theft is reported to the bank by a customer
400
What is PIN, username, password, account nuimber.
Four examples of security information
400
What is True name fraud.
Using stolen ID to open new accounts in the name of the victim is what type of fraud?
400
What is an ATM card replacement request.
This red flag may occur following an address change
400
What is E- Exchanging information safely.
Your window and all the teller windows around you have customers and your customer asks for her balance and you pull it \up on the screen and relay it on to her verbally. Which SECURE element are you not adhering to?
500
What are: face-to-face, phone, mail, courier, VIPbanker, ATM, Debit Card, ACH, and remote deposit.
Four of the the nine points of vulnerability for Identity Theft
500
What is MMN, town born in, name of 1st pet.
Three examples of backup security information
500
What is account takeover fraud.
Using stolen access info to gain admittance to existing accounts is what type of fraud?
500
What is unauthorized transactions.
Unfortunately, this type of fraud is usually discovered only when the victim receives his/her billing statement reflecting the fraud.
500
What is
Storing / File Documents – Keeping files locked away, and filed in a timely manner can prevent both shoulder surfing and theft
Eliminating Files Paperwork – following all doc destruction procedures, like immediately shredding paper docs
Computer
In order, these are all the elements of S.E.C.U.R.E. and what they mean.






Identity Theft Red Flags

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