| Expectations | Dress Code | Steps of a Campus Tour | Facts, Common Questions and Tips to Being an Exceptional UND Tour Guide | It's Hard for Me to Talk Positively About... |
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What is the Tour Guide Training Manual
All newly hired tour guides are required to read through this.
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What is false.
True or False. It is okay to wear sweatpants and a cutoff t-shirt to work.
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What is 10 minutes.
Clock-in no sooner than __ minutes before your tour.
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What is safest and safest! We are one safe area!
North Dakota has been ranked as one of the __ states ot live in and Grand Forks has been ranked as one of the ___ cities to live in.
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What is:
**Speak about the warm summers and the lack of humidity. Remind students of the heated buses and bus stops. Also point out that UND has a large winter snow removal crew. **Talk about fun/funny things you've seen students do in the wintertime.
UND/ North Dakota weather.
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What is the purpose of the tour.
The __ of the tour is to acquaint prospective students with the UND campus and to provide a student's view.
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What is wide. No spaghetti strap tank tops are allowed! We do not want to see anyone's undergarment straps.
Tank tops are allowed but they need to be ____ straps with no undergarments showing.
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What is
1. Sign in your residence hall keys. 2. Write a thank you letter. 3. Check your folder. 4. Clock-out
Name the four things you do after your tour is done.
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What is light and law.
The words Lux et Lex mean.
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What is:
**Remind students that we are a drug and alcohol free campus. It is their responsibility to follow those rules and make the RA/RHD aware of violations that may occur. **ALSO mention that students need to make good choices.
Drugs and alcohol on campus.
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What is 10 minutes.
You are to arrive how many minutes before your tour.
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What is false. It is not okay! You are official representatives of the University of North Dakota.
True or false. It is okay to wear something from another University to work.
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What is place bags in store room, clock in no sooner then 10 minutes, check in with Tara or Joyce, check the book for open tours, sign out a set of keys, put on name tag, wait for your tour, introduce yourself to student and family without reservation, as
Name 4 things you should do before you give a tour.
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What is on time, enthusiastic, informed, receptive, sympathetic and empathetic, personal, audible, descriptive, direct, patient, honest, positive, friendly and humorous.
Name 5 things you should be doing to create a successful campus tour.
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What is remind students that the school is STILL THE SAME. We have the same faculty, coaches, and programs as before even with the name change.
**You can NOT provde your opinion eithre way on the name issue, as it is against state law while working for U
Changing the name.
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What is 5 and 1 a month.
You must give how many tours a month and how many Saturday's.
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What is sandals. No flip flops are allowed. Sandals must have a strap around the back of the foot to hold them on- shoes other than flip flops of all types are fine.
In order to wear these you need to have straps on the back to wear them.
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What is
1. Develop a route. 2. Provide the prospective student with a sense of student life. 3. Share your personal experiences. 4. Create an experience for the student and family.
Name the 2 of the 4 things you do during the tour.
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What is classes held on Monday, Wednesday, and Friday last about 50 minutes. Classes held on Tuesday and Thursday run about 75 minutes with roughly fifteen minutes in between. This usually gives students plenty of time to arrive at their next class.
How long do most classes last and how much time will I have between classes?
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What is students have the freedom to request a room change from their RHD if the situation is a bad one.
**Enter your Residence Hall experience with an OPEN MIND!
Roomates.
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What is TRUE!
True or false. Part of your responsiblities as a tour guide is to greet and open doors, mingle with guests, help with check-in at the front desk, give tours at the various tour times within your schedule and helping with other office needs.
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What is jeans.
These are fine as long as there are no holes, rips or tears in them.
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What is
1. Memorial Union 2. Residence Hall/Dining Center 3. Chester Fritz Library 4. Academic Classrooms
In developing a route what are the four essential buildings to show on EVERY tour?
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What is to apply for housing, students must send in the application and $35 non-refundable application fee to the housing office. They should apply early since rooms are no longer guranteed and rooms are assigned on a priority basis. (Meaning first come/f
Will I be able to get residence hall housing?
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What is these courses are very difficult and students need to be prepared to spend a great deal of extra time with these courses. Get to know the faculty and enter your experience with an open mind, ready to work hard!
Physics/Chemistry department.
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