Flattery comes from the tongue; appreciation comes from the heart.

A dog makes his living by giving you nothing but love.

#I don’t blame you at all for feeling the way you do. If I were you, I would undoubtedly feel the same way.”
#Look, I totally get it. If I were you, I’m not sure if I would do it either…”
#“I don’t blame you. I think it would be great if you could join us… But I understand it’s a tough decision. I wouldn’t know either in your situation.”
#“Yep. I think you’re totally right. If I were you, I’d probably feel the exact same way.”

Subjective

ethos" (appeal to your own credibility or authority). The division between different types of persuasion was first described by Aristotle in ancient Greece.

Principle 1: Don’t criticize, condemn or complain
Principle 2: Give honest and sincere appreciation
Principle 3: Arouse in the other person an eager want

Remember to smile.
Use the person’s name often.
Listen well and encourage people to speak first and often.
Become genuinely interested in people.
Always make people feel important.
Always talk about people’s interests

Principle 1: The only way to get the best of an argument is to avoid it
Principle 2: Show respect for the other person’s opinions. Never say, “You’re wrong.”
Principle 3: If you are wrong, admit it quickly and emphatically
Principle 4: Begin in a friendly way
Principle 5: Get the other person saying, “yes, yes” immediately
Principle 6: Let the other person do a great deal of the talking
Principle 7: Let the other person feel that the idea is his or hers
Principle 8: Try honestly to see things from the other person’s point of view
Principle 9: Be sympathetic with the other person’s ideas and desires
Principle 10: Appeal to the nobler motives
Principle 11: Dramatize your ideas
Principle 12: Throw down a challenge

Principle 1: Begin with praise and honest appreciation
Principle 2: Call attention to people’s mistakes indirectly
Principle 3: Talk about your own mistakes before criticizing the other person
Principle 4: Ask questions instead of giving direct orders
Principle 5: Let the other person save face
Principle 6: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
Principle 7: Give the other person a fine reputation to live up to
Principle 8: Use encouragement. Make the fault seem easy to correct
Principle 9: Make the other person happy about doing the thing you suggest

False

Discuss WIIFM

Subjective. Speak to people in a tone that that shows we’re actually INTERESTED and EXCITED to talk to them. Show them it's no big deal if we can't do business together & you will go miles and miles if you could help in any way.

Even our friends would much rather talk to us about their achievements than listen to us boast about ours. La Rochefoucauld, the French philosopher, said: "If you want enemies, excel your friends; but if you want friends, let your friends excel you." Why is that true? Because when our friends excel us, they feel important; but when we excel them, they - or at least some of them - will feel inferior and envious.

make sure each person speaks the same amount of time/let the other person do almost all of the talking/come up with phrases the other person is sure to remember

Check for honesty & Sincerety

Subjective

Subjective

Subjective

Subjective

Get out of a mental rut, think new thoughts, acquire new visions, discover new ambitions.
Make friends quickly and easily.
Increase your popularity.
Win people to your way of thinking.
Increase your influence, your prestige, your ability to get things done.
Handle complaints, avoid arguments, keep your human contacts smooth and pleasant.
Become a better speaker, a more entertaining conversationalist.
Arouse enthusiasm among your associates.