| Abbreviations | Where in Anthem Is.... | All about my position | Things that make my heart beat | Etiquette |
|---|---|---|---|---|
|
What is Protected Health Information
PHI
|
What is 1st Floor
Security
|
What is Customer Care Representative
My Job Title
|
What is Pulse
Anthem home page
|
What is Business Casual
Appropriate Work Attire Genre
|
|
What is Preferred Provider Organization
PPO
|
What is 3rd Floor
Cafeteria
|
What is OE (Operational Expert)
2nd Level Support
|
What is Apps
You can find Employee Assistance Programs, Learning Management System and Knowledge Library here.
|
What is Call Avoidence
Calling voicemail right before the end of your shift could be considered this
|
|
What is Health Maintenance Organization
HMO
|
What is 3rd Floor
Anthem Hang Out Room
|
What is Group Chat
Another means of communication with my team
|
What is Enter my time
This is what we click on to Clock in
|
What is Homework
You are not supposed to give your members this when they call
|
|
What is In Network/Participating
INN/PAR
|
What is 10th Floor
Live Health Online Booth
|
What is a BPD
A document showing benefits
|
What is Human Resources
Policies are located under which tab
|
What is Cell Phone
Prohibited from being on your desk while on the floor?
|
|
What is Out of Network/ Non Participating
OON/NPAR
|
What is 1st Floor
Graveyard
|
What is UM (Utilization Management)
This department takes the Pre Authorizations from Providers
|
What is View my paycheck.
This is what we click on to see how much we were paid
|
What is Empathy
An E work used to describe great telephone presence
|
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