| Smile :) | Practice Your English! | Money Money | Practice Your English! | RaNdOm |
|---|---|---|---|---|
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What is...
Excellent customer service! Excelente servicio al cliente!
What is very important in the hospitality industry?
¿Qué es muy importante en la industria hotelera? |
First team to all look up wins.
Look up!
|
What is
$11.00/hour
What is the minimum wage in New Jersey?
¿Cuál es el salario mínimo en Nueva Jersey? |
First team to raise all left hands wins.
Show me your left hand.
|
What is...
A bank! Un banco!
Where do you go to get a loan?
¿A dónde vas para obtener un préstamo? |
|
What is..
Call your supervisor right away! ¡Llame a su supervisor de inmediato!
What should you do if you are running late to work?
¿Qué debe hacer si llega tarde al trabajo? |
What is......
What is under the table?
|
What is...
Trustworthy.Digno de confianza Punctual/Puntual
What is one quality that you would look for in a person who you would loan money to?
¿Cuál es una cualidad que buscarías en una persona a quien le prestarías dinero? |
What is...
My birthday is on ______________.
Tell me your date of birth.
|
This is _____.
Introduce the person sitting to your left.
Presente a la persona sentada a su izquierda (in English). |
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What is...
Patience/Paciencia Communication/Comunicación Problem-solving/Resolución de problemas Empathy/Empatía
List three characteristics that are important to practice for good customer service.
Enumere tres características que son importantes para practicar para un buen servicio al cliente. |
What is...
When is your appointment? 3:00?
Complete the question: ______ is your appointment? 3:00?
|
What is...
PIN
What is the password you type in at an ATM to access your money?
¿Cuál es la contraseña que ingresa en un cajero automático para acceder a su dinero? |
What is...
I am ___. I am not ___.
Tell me about yourself.
|
What is...
What is an example of bad customer service?
¿Cuál es un ejemplo de mal servicio al cliente? |
|
What is...
You tell me! ¡Dígame usted!
Name four entry-level jobs in the hospitality industry.
Nombra cuatro trabajos de nivel de entrada en la industria hotelera. |
What is...
I live at _________________.
Tell me your home address.
|
What is...
Checking or Savings Cheques o ahorros
Name two types of bank accounts.
Nombre dos tipos de cuentas bancarias. |
What is...
What are you doing? OR How are you doing?
Complete the question:
______ are you doing? |
You are trustworthy, make all your payments on time, and have a good credit score.
Usted es confiable, realiza todos sus pagos a tiempo y tiene un buen puntaje de crédito.
What does it mean to have good credit?
¿Qué significa tener buen crédito? |
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What is...
Paid for all hours worked/Pagado por todas las horas trabajadas Minimum wage/Salario mínimo Overtime pay/Pago por tiempo extra Discrimination/Discriminación Safe workplace/Lugar de trabajo seguro Employment at will/Empleo a voluntad
List three workers' rights.
Enumere tres derechos de los trabajadores. |
What is...
"Excuse me, what time is it?" "Excuse me, can you tell me the time?"
What should you say if you need to know the time?
|
What is...
To buy a house/comprar una casa To buy a car/comprar un coche To continue their education/para continuar su educacion
Name three reasons why people borrow money.
Nombre tres razones por las cuales las personas piden dinero prestado. |
What is...
"Excuse me, can you help me?" "Can you give me directions?" "How do I get to here?"
How can you ask for help if you are lost? What should you say?
|
What is...
Always plan on arriving to your destination 15 minutes early. You never know what will happen on the way there, and it is always better to arrive early than late. Siempre planifique llegar a su destino 15 minutos antes. Nunca se sabe lo que sucederá en el camino, y siempre es mejor llegar temprano que tarde.
Explain the 15-minute rule and why it is important.
Explique la regla de los 15 minutos y por qué es importante. |
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