Better known as LACE, these are the steps to a successful interaction.

This tab allows you to send info packs, DNC policy or confirmation documents.

These three partners require the account number to add the repair plan to their utility bill.

This additional product is included in HSES Heating Coverage.

If a customer calls in upset about a neighbor receiving a discounted offer that they did not, we would apply this type of discount.

These pieces of information must be verified by the customer prior to discussing account information

This tab shows the customer's scheduled payments

HomeServe Chattanooga was opened with the acquisition of this Partner.

This is commonly referred to as TRC.

These are the states that charge sales tax.

These are the two most common objections

After successfully adding a new payment method to the accounts tab, this tab would then be used to complete adding the new payment details to the contract.

HomeServe USA Energy Services refers to their Legacy plans by this name.

This product covers your internal plumbing and drainage pipes within the interior limits of the building and also the external sewer line.

This is the largest and oldest partner for HomeServe.

This Core Value is: "We will accept ownership and be accountable for our own performance, deliverables and behaviors."

Louisville Water's Refresh the Premise ID, is performed on this tab; using this button.

Three of the partner codes for Own Brand products that are specific to their respective partners

Covers both the water service line and sewer septic line.

Four things you must read to the customer that are considered verbatim.

This is HomeServe's mission statement.

These Partners utilize the appliances tab to add additional plans.

This Partner's employees receive a discount for enrolling in HomeServe coverage.

These are protected by the Complete Comfort coverage plan.

This partner's lead mailer offers to protect the customer's Sewer/Septic Line.