Careforce |
---|
What is a Symptom Code?
This Case item is used to define the issue being experienced by the customer.
|
What is an Override Reason?
This could sometimes get missed when creating a Case.
|
What is Resolved - Order Created?
After creating a Service Order in Newton you would use this Resolution Code.
|
What is Accessory in Warranty?
This Override Reason is used when the issue is ink related and the printer is OOW.
|
What is a Failure Classification?
If a Service is going to be created in Newton this Case item needs to be selected.
|