What you looking at ? (Resources) OMG this just happened (life events) What are you talking about ( Terms)
100
Fp>toolbox> ABL

How do you pull up ABL for a client ?
100
Gain dependent calls are any calls that would allow a customer to add a dependent onto
coverage. This could be because of marriage, birth, a spouse losing coverage elsewhere, or
any other reasons that plan rules specify
What are gain dependent calls?
100
The amount you pay for covered health care services before your insurance plan starts to pay
What is a deductible?
200
olr, agent bot, ABL
What are the 3 Major resources to use on a call?
200
I am Disney (57) Cast Member who is seperating from the company. When do my benefits end?
On midnight of last day worked
Abl>life events> term>benefits impacted
I am Disney (57) Cast Member who is seperating from the company. When do my benefits end?
200
The most you have to pay for covered services in a plan year. After you spend this amount on deductibles, copayments, and coinsurance for in-network care and services, your health plan pays 100% of the costs of covered benefits.
The most you have to pay for covered services in a plan year. After you spend this amount on deductibles, copayments, and coinsurance for in-network care and services, your health plan pays 100% of the costs of covered benefits.
What is an out of Pocket Max?
300
Abl>admin>Hobbs Environment
How can you find what HOBBS environment to use for a specific client?
300
0-31 Day window
For General Motors (38404) a ptp is an hourly employee recently married, how long do they have to report the life event in order to add dependents and change plans?
300
What is Medicare Parts A&B?
Part A (Hospital Insurance): Helps cover inpatient care in hospitals, skilled nursing facility care, hospice care, and home health care. Part B (Medical Insurance): Helps cover: Services from doctors and other health care providers.
What is Medicare Parts A&B?
400
This area in ABL will tell me what types of services are offered to the client.(such as ssu, RBC, etc) What is the path way
abl>admin>specialized services
This area in ABL will tell me what types of services are offered to the client.(such as ssu, RBC, etc) What is the path way
400
30 days prior to the event date
able>medicare changes>plan Lit
For Shell Client 2266 I am a retiree turning 65 when will I receive my Personal Fact sheet?
500
Please describe SSAF (Fidelity) or CMS L564 form
This form is used to show proof of of creditable coverage due to active benefits past the age of 65. Medicare requires this form
Please describe SSAF (Fidelity) or CMS L564 form
500
Abl>employment status change> Change in benefit group part time with benefits to full time
I am with Disney Client ID 57 I am going from part time with benefits to full time, Where would you find the information regarding my benefits, (pathway on abl)
500
36 Months
36 Months
How long would a Dependent have coverage for on COBRA if they have aged off of coverage
400
What is the difference between an Health Saving account and a Flexible Spending account?
Health saving account funds role over and typically have and employer cont. they are only electable with a high deductible health plan.
Flexible Spending Accounts: Funds do not roll over from year to year. typically do not have an employer cont. Are electable with any health plan typically that's not high deductible.






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