Core Values 5 fundamentals DISC 5 Cornerstones of Management Course Gaico
200
We are committed to supporting optimum lifetime care to our patients that exceeded expectation of value and service.
Core #1
100
Srs
Recare 6 step
Rock sand yes
Same day conversion
Schedule to goal Dailey
13 dots
Apex
Schedule = ?
200
• Denial – Silence or very verbal, if silent will explode later
• Anger – Attacking, resistant, no control
• Bargain – direct questions to regain control
• Depression - Shut down, aggressive, moody, snip of anger
Acceptance - want it done now, establish
D
200
​ – be the best (role) I can be
Growth and Leadership
200
Growth in leadership
What is g?
400
We will partner with our doctors and teams members to instill a strong office culture built on integrity and participative management.
Core #2
200
10 that financial
13 dots
conversion/saying yes
Adding metrics FL 2/velscope/arestin
Produce =?
400
• Denial – need to know its going to be ok
• Anger – stern, stiff, arms crossed, holding in feeling, they don’t know they are angry, crying
• Bargain – how it will affect others, want to talk one on one, low key
• Depression – Quiet, stand off, crying, hu
S
400
say what I mean, mean what I say
Accountability
400
Accountability
What is a?
600
We believe in providing doctors and Team members with continuing education to grow professionally as well as personally to achieve one's potential and share in the success of our company
Core #3
300
E claims
Collect DOS
10 step financial
Firm financial
13 dots
Ar timelines
Insurance aging
Private aging
1 click submit
Collection call
Sending statements
Collect =?
600
• Denial – research, trying to find answers, confused look, ask lots of questions
• Anger – internal frustration, shut down, start to process, more questions
• Bargain – disapproving, Looks for Data to back up thoughts, confident, debate
• Depression – ig
C
600
How can I inspire myself
​​Inspiration-
600
What is I?
800
Everyone will share in the responsibility of meeting our mission, core values and vision by incorporating HDC systems to continually grow our company
Core #4
400
OSHA/Hipaa
Corporate compliance
Team meeting
Ba/hyg synergy meeting
HDC System =?
800
Denial – emotional, vocal, demands attention, animated facial expression
• Anger – complaining, takes it personally, crying, becomes an attacker, blame others, tantrum
• Bargain – Talking our way out of it, excuses, talk out loud, what is in it for them,
I
800
– notice when something isn’t working and try something else
Create or lead change
800
Create or lead change
What is c?
100
Heartland dental care
Company name?
500
3 voices
3 messages
LCQAC
BLT
Stages of change
Reviews -PESI
HDC communication-
Sorry
Blah!!!!!
900
everyone to agree the ROI is there
OverAll results
400
Overall results
What is o?






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