Resources used to provide care -buildings, equipment, personnel

An organization is aware of its business and its functions

They expend resources as long as any positive benefit is being obtained (no matter how small the benefit is)

How much benefit an intervention yields

The steps we take to deliver care; how care is delivered

Any instance where authority shifts to the person with the most appropriate knowledge

Prevent spending when additional (marginal) benefits are too small to warrant the costs of the intervention

Apply knowledge and technology to healthcare delivery

Consequences to health- did we make the patient better? And to what degree?

Focusing on what could go wrong

-More inclined to spend more
-Not cost efficient

Open-ended

Patient Satisfaction & Technical Outcomes

An individual

-May not always be in the best interest of the patient
-Not enough care

-Privacy
-Comfort
-Convenience
-Parking

Structure, Process, Outcome

Capability of detecting, limiting and recovering from errors or operational surprises

Open-ended

The quality of the relationship affects the interaction, care delivery and thus technical performance quality