| Guest Services | Sales | Responsibilities | Policies |
|---|---|---|---|
|
$5
How much does a guest pass cost?
|
Guest Passes
Name the most popular item that we sell?
|
OneNote
What app should you check every shift?
|
1
How many times can a student enter the facility without a Onecard?
|
|
Only current TU students, faculty, staff, and alumni members can sponsor a guest
Who is able to purchase a guest pass?
|
Credit/Debit Card and Retail Points; NO CASH
What forms of payment do we take?
|
"Main Office to ____"
What is a proper radio call opening?
|
No; it is a safety issue
Can a patron use the mezzanine when a class is NOT going on?
|
|
3
How many guest purchases can you buy at one time?
|
lockers, swim lessons, personal training sessions, safety courses, intramural, outdoor adventure, new employee orientation
What is an example of something a patron would "register" for?
|
1. Close batch
2. Print tender summary
What the two things you MUST do at close?
|
We close at 4:30 everyday and need to stay consistent in order to be fair to all patrons.
Why can't patrons use Gym 2 if nothing is going on (outside of open rec hours)?
|
|
In person at the Main Office, or online with the Registration Portal.
Where can you buy guest passes?
|
In person: through fusion
Online: registration portal
How do patrons sign up for intramurals?
|
Tidy desk, lock up tablet, make sure laminator and heater are off, close door behind you!
What are additional things you should do during a closing shift?
|
Waiver
What do all guests need on file in order to enter the facility?
|
|
Spouse/Partner; Parents/Legal Guardian
Who is eligible to use a family guest pass?
|
"GoldWeb" --> "Patron Lookup" --> "Stored Value" --> "31 Retail/Vending" --> "Transaction" --> Withdraw balance
What is the procedure to pay with retail points?
|
2367
What is our extension for the main office?
|
Code Red and Code Blue
What are the two radio calls for emergencies?
|
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