| General | Parts and Service | Demo- BONUS QUESTION INVOLVED | Food Safety Knowledge | Vacuums |
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Safety thermostat reset.
Your customer reached out to explain that the machine is not heating up. When they press the ON button, the LED light is BLINKING but no heat or pressure is building. The appropriate steps to follow would be to reset the ___________.
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What is if we have a local field service provider in this location?
When selling a GVC with field service, what is the most important thing to keep in mind and confirm before adding to the quote?
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What is an inventory transfer?
Transfers the bin the equipment is in so it can reflect on the demo tracker and on Epicor
When Krista ships you a demo, what is the step she takes on Epicor once the demo officially ships from Goodway? What does this next step do?
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Aerobic Plate Count, micro counts/microorganism counts/if a surface is sanitized
APC stands for ___ and is a test to measure ____.
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The vacuum hose has a diameter of 3", with the appropriate cuffs you can sell 1.5", 2" or 3" hoses.
What size hoses can you sell with DV vacuums?
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What is fill out a build sheet and have it signed by Matt Mindlin
Krista and Steph do this every time they process an order for a DV vacuum.
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What is VAC-KIT-DIV2-T: for use with any VAC-EX-___, VAC-2, AV-1200, or GTC-540 vacuums
VAC-KIT-DIV2-D : for use with any DV vacuums.
Give the part numbers for both carbon fiber kits and name the difference between them.
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What is calling Old Dominion?
Krista scheduled a freight pickup from your demo location by ______
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1) Secure. Disassemble, Dry Clean
2) Pre-rinse 3) Detergent Application (Foam & Scrub) 4) Post Rinse 5) Prepare for Formal Inspection 6) Pre-Op Inspection 7) Sanitize and Re-assemble
The 7 steps of wet cleaning are ____.
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What is VAC-EX-120-9-SS
An external filter shaker, a nine gallon detachable collection tank, and HEPA filtration are features of this electric powered Goodway explosion proof vacuum.
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What is customer information, detailed explanation of how this broke, specify that we are in fact sending this at no charge, and why we are sending it at no charge.
The hose on your customer’s machine broke. They purchased this over a year ago but you still want to send them a new on at no charge. You ask Krista and Steph for ____. You also provide them with this information.
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- Microfiber cloths (93-KITQ704)
- 50" EXTENSION FOR FLOOR SPINNER (93-KIT0933/DR)
When selling a steam mop (93-KIT0715/QR) to the customer, what parts should you include on the quote?
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What is-
- Demo in house - Demo in field - Demo in repair
Name the 3 demo inventory bins.
+100 for correct answer, -100 for incorrect answer |
Bread & Bun / Food & Product Contact / Depanner and Packaging
The Jet System was invented for the __ industry, and is designed to clean __ conveyer belts between the ___ and ____.
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99.99% on .3 micron
What is the micron rating on HEPA filters?
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Field service application, KINETIC implementation, and SALESFORCE creation/implementation, Demo Tracker application.
Name 3 process improvements that Steph & Krista are working on beyond the scope of supporting outside sales team.
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- (1) 93-MAP0016/10 : working pressure switch
- (1) 93-MAP0017 : safety pressure switch - (1) 93-MAP0018 : solenoid valve - (2) 93-MAP0001 : check valves - (1) 93-MAP0206 : safety thermostat - (1) 93-MAP0023, (1) 93-MAP0023/10 (2), 93-MAP0508, (3)93-MAP0509 : fuses - (1) 93-MAP0098/ORG: steam regulation valve
Name 4 parts in the critical spares kit (GVC-CRIT-SPARES-KIT).
Each is worth +100 or -100 if you are incorrect. 25 bonus points for any extra. Doesn’t need to be exact part #s. |
What is, check your email.
As soon as Krista enters the tracking # in the demo tracker, [email protected] sends you an email with the tracking # and link to the carrier’s website.
How do you get tracking for a demo that has just shipped?
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FSMA, Customer Audits, and environmental monitoring
*EXTRA 100 POINTS IF YOU CAN DEFINE ENVIRONMENTAL MONITORING AS: the random swabbing of environmental surfaces to test for pathogens
Cleaning of non-food contact surfaces has become a higher priority in recent years, this is due to ___, ____, and ____.
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What is Class II (Class 2)
Flour, sugar, cocoa powder, and spices all fall into this Class of Combustible Dusts.
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1. Processing orders
2. Finding tracking 3. Checking if parts are in stock 4. Case management 5. RMAs 6. Inventory transfer 7. Finding serial #s 8. Pulling invoices 9. Pulling bill of material 10. ETO management
Name at least 5 things that Krista and Steph use Epicor for. Each is worth 100 points or -100 if you get it wrong. Bonus 25 points for any additional things.
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Check that the steam regulation valve is open, check 93-GRU1010/6/8 for scale buildup causing blockage, and if needed inspect hose for damages. If none of these three work, inspect the solenoid valves.
Your customer reaches out to you and they mentioned machines reaches correct pressure but has no steam output, to quickly resolve this issue you have them inspect ____.
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What is a 93-ACC-BRUSHLESS-1150/ or Brushless-1150 = 45” brushless
What is a 93-ACC-BRUSHLESS-850 / or Brushless-850 = 32” brushless
You ask Krista for a 45” Brushless demo and 32” Brushless demo. What are the actual demo part numbers for these machines?
All or nothing |
A major candy manufacturer in VA had 3 chocolate lines that had to switch from an almond to a non-almond products every 14 days. Previously they would use 4-8 people per line with buckets and rags, wiping belts clean for hours. They switched to our portable burshless and in the first 12 months saved $79,000 in labor costs (6mo ROI). They were also able to product an extra 100K-150K lbs of product every 14 days.
Recite the case study for Hershey's Stuart Draft
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WET PICKUP: static lift - the higher the number the better
DRY PICKUP: CFM - airflow power rated in cubic feet, the higher the number the more powerful
What criteria denotes which vacuum is best for WET vs DRY pickup?
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