| Hotel Projects | Savvy Sales | Show Me The Money | Food and Beverage History | Guest Service Scores (GSS) |
|---|---|---|---|---|
|
What is fire pump replacement?
I cost $7,000 to replace and I am extremely important for guest safety.
|
What is the number of people in the sales department?
Dynamic Duo Times Two
|
What is the number 1 guest call or complaint received in the Accounting Department.
My incidental charge was never refunded to my account
|
What is the date Legacy Restaurant Partners took over F&B at The Glenn?
March 2011
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What is how long the system allows for a response to a GSS Alert before it falls into overdue status?
48 Hours
|
|
What is the new guest corridor artwork project?
I am worth $12,000 and I greet you when you get to your guestroom floor.
|
Who is Tameshia Weaver?
SMERF Queen and Entertainment Diva
|
What is the target MPR (minutes per room) for April?
26.5 minutes
|
What are the amount of different beers carried in Glenn's Kitchen?
18 Bottles
|
What is how many waves does GSS have per year?
Two
|
|
What is the new elevator landing woodwork on Skylounge elevator landing?
People often notice my new look while waiting to come down.
|
What is the Sales Department's budgeted revenue in group rooms for 2015?
1.5 million dollars
|
What is CPOR (Cost Per Occupied Room)?
Total Costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined
|
What is the name of the company, Brian Bullock left to start LRP with David Marvin?
Bricktops
|
What are the only associate reservations that are subject to receiving a survey?
Marriott Business Rate Reservations booked by an associate
|
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What is the new mural we are going to paint on the side of the building?
An Invest Atlanta grant is going to make all the difference
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What is the Front Line employee Sales Incentive Program?
Refer a Friend and Get Some Dividends
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What is RevPAR (Revenue Per Available Room)?
Room Revenue divided by Rooms Available
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What is the name of the rooftop bar when The Glenn opened as a hotel in 2006?
Bed
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What is Glenn Hotel's Overall Satisfaction ranking out of 49 Autograph Collection hotels?
Number 21
|
|
What is getting a new floor in the lobby and restaurant area?
"Put On Your Dancing Shoes"
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What is Meetings Imagined?
Transforms meetings into experiences
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What is how to calculate the number of available rooms in a month?
Number of rooms in the hotel multiplied by the number of days in the month
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What is the name of the restaurant and modeling agency located on Glenn's 2nd floor in 2008?
Maxim Prime
|
What is how often are surveys sent to Elite Members?
Every 90 Days
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