| Meter Orders | Deposits | Things We Learned Downstairs | You Down With EPP? | Grab Bag |
|---|---|---|---|---|
|
CC03
A customer wants to set and turn on a meter for his new home. Which service order is needed?
|
$50 - $350
Deposit amounts can typically range from $__ to $___.
|
$100
PNG's internal policy is that customers with utility balances under $___ will not be disconnected.
|
13-15
What screen shows the suggested EPP amount for an account?
|
Special Code O
A service order to turn off a meter for the season requires what Special Condition Code?
|
|
ON49
If a customer gets disconnected for non-pay and is able to be reconnected within 5 days, they are not final billed and require a _____ order to turn the meter back on.
|
23-03
The deposit estimate for connecting services is listed on which S2K screen?
|
01-19
The quickest way to see if a customer has had any late payments in the past 12 months is to access which S2K screen?
|
12 months
How long must the usage history for the premises be for a residential customer to be eligible for EPP?
|
02-01
Which S2K screen lists the equipment utilized at the premise?
|
|
CC04
If a customer gets disconnected for non-pay and waits more than 5 days to reconnect their services, they are final billed and require a _____ order to turn the meter back on.
|
More than 2 late payments in past 12 months; A returned check/NSF in past 12 months; Disconnect activity in past 12 months;
Name one reason we would bill a customer their deposit after 12 months.
|
13-18
Which S2K screen do we access to remove a late payment charge?
|
$25
If an enrolled account has accumulated a credit balance by the time of the settle-up month, how much would the credit have to be for us to refund it via a mailed check?
|
The customer must fill out and send in a SSA-89 form
If a customer fails the LexisNexis identity checks and they have a Social Security #, what must happen before we can turn services on in their name?
|
|
OFF47 and MO53
What two service orders must be scheduled to turn off an remove an active meter?
|
$50 / Deposit Code 5
We can waive deposits for low-usage premises with a deposit estimate less than $___ with the Deposit Code _.
|
Condominiums
Recent updates in policy now allow owners of what type of residence/dwelling to enroll in Homeserve?
|
When their account becomes past due
When would a customer enrolled in EPP receive a letter regarding a pending removal from EPP?
|
Schedule for the same day
A customer calls in at 3 p.m. and needs their meter serviced. When should you schedule the service order?
|
|
NA01 and ON03
Which two service orders cannot be deleted/voided if pending, and require a handwritten CC03 order to be completed?
|
$225
A SC commercial customer calls in to start services. There is no usage history for the premise and no estimated deposit amount listed in S2K. What is the default deposit amount?
|
Utility Plant Depreciation, Property Taxes, or Administrative Costs
Name one of the fixed costs that the monthly charge offsets.
|
20
From the date of receiving the letter regarding pending EPP removal, the customer has ___ calendar days to make the necessary payments to avoid removal.
|
Hendersonville, TN; All-Day Saturday appointments are exclusive to TN, but not available for District 174 - Hartsville.
It's a Friday and you've spoken to 4 separate callers making the same request. They are each very busy during the week and would like their grills to be serviced tomorrow. The callers reside in Concord, NC, Greenville, SC, Hartsville, TN, and Hendersonville, TN respectively. Which caller(s) will have the grills serviced the earliest?
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