Game Day 4 Jeopardy Template

Honoraria	SOAR	Payment Vendors	Phone Senarios	Smart Sheets
100 The Payment Department What is Honoraria?	100 supervisor.ets.org What is Supervisor URL	100 Velocity/Western union Who are our two payment vendors	100 Have them send a email to [email protected] If a caller calls in from Canada and you are unable to assist them what would you do?	100 4 How many Smart Sheets do we use?
200 Kyle Who is the Manager	200 supervisor/atl supervisor Who can submit a voucher	200 10 Business Days How long does a customer have to wait before a reissue can be submitted	200 Power BI If caller wants to check on the status of their payment where would you look?	200 Left off Voucher What smart sheet would you have to wait to speak to the Supervisor before submitting?
300 SAT/SAT Digital What is our Main Program	300 no Can a Supervisor update their staffs mailing address in SOAR	300 10-14 Business Days What is the registration time for Western Union	300 185 If a caller states their student had 100%, Breaks as needed and she didn't leave the school until 9 pm before the student tested for 8 hrs how much is the pay?	300 Check Date,Amount,Number What are the 3 fields you should have the caller give to you when your completing the Reissue Smart Sheet?
400 College Board What company Employs us	400 yes Can a Supervisor view staff's payment registration date	400 Proctor Payments Under what tab in Velocity can a Proctor View their payment history?	400 It takes 6-8 weeks from the date received If a new SSD Coordinator calls in and ask how long does it take for a PAF to be processed. What would you tell them?	400 3 How many accounts can you add to a merge request before submitting a merge case to Tier 2
500 SAT,SAT Digital, Tofel, Praxis, GRE Name the 5 Programs	500 3 How many roles can be assigned on a voucher?	500 59 What does the Service Providers Test Center number start with?	500 Dup Accounts, Account has not been generated, and User ID is incorrect If the caller states she called 3x today and spoke with 3 different agents because she needs assistance with getting into her Velocity account and keeps getting the error message " Your username and password is incorrect" What is three reasons this could be occurring ?	500 Proctors UID, Students Name, Students SSD# When entering a PAF on the Smart Sheet name three fields if left blank would put a Payment ON HOLD?

Game Day

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