| Acronyms | Case Related | General Information |
|---|---|---|
|
What does CRM stand for?
Customer Relationship Management
|
What are flex audits?
Cases audited by QA for a specific component
|
What is the office address?
5959 Corporate Dr
Houston, TX 77036 |
|
What does EAP stand for?
Employee Assistance Program
|
When are PCLP funds used?
For dealer empowerment cases under $1,000
|
How many people on your individual team?
12
|
|
What does CRC stand for?
Customer Relationship Center
|
What are PRENT funds?
Dealer funds for loaner less than 10 days
|
Who is the site director?
James Nelson
|
|
What does GCCT stand for?
Global Contact Center Technology
|
What is the process for high dollar repairs?
Detailed Tech Findings
Repair Estimate Two most recent oil change records for engine repair only Cost Cap |
What is the number for Web Support?
1-800-790-4357
|
|
What does COPIS stand for?
Customer Online Part Inquiry System
|
What classification is used when a part is ordered through an outside vendor?
Parts Availability
|
What is the number to the customer service department?
1-800-392-3673
|
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