Acronyms Case Related General Information
100
What does CRM stand for?
Customer Relationship Management
100
What are flex audits?
Cases audited by QA for a specific component
100
What is the office address?
5959 Corporate Dr
Houston, TX 77036
200
What does EAP stand for?
Employee Assistance Program
200
When are PCLP funds used?
For dealer empowerment cases under $1,000
200
How many people on our your individual team?
12
300
What does CRC stand for?
Customer Relationship Center
300
What are PRENT funds?
Dealer funds for loaner less than 10 days
300
Who is the site director?
James Nelson
400
What does GCCT stand for?
Global Contact Center Technology
400
What is the process for high dollar repairs?
Detailed Tech Findings
Repair Estimate
Two most recent oil change records for engine repair only
Cost Cap
400
What is the number for Web Support?
1-800-790-4357
500
What does COPIS stand for?
Customer Online Part Inquiry System
500
What classification is used when a part is ordered through an outside vendor?
Parts Availability
500
What is the number to the customer service department?
1-800-392-3673






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