Number of rooms sold on a given day

Most important piece of contact information to obtain

Francine

The PMS used at the hotel

Offered to every guest that gets a printed copy of their folio. Also an I Prefer standard

A financial statement that shows the hotels revenues and expenses

48 hours, by 6 pm

The most important document(s) in the bucket

The program used to communicate with guests via text

This guest should be thanked for their membership

BAR

The key question used to determine what path to take for selecting a group rate or transient rate

7725

Monitored continuously for new bookings and guest communications

The question asked to gauge guest stay satisfaction

Strategical practice of predicting how many rooms will be sold

Never repeat this back to the guest

Happy hour runs during these hours/days

Monitors guest room temperatures and reports HVAC issues

Should be checked for each guest to ensure accurate billing

hotels we monitor and compare with that we deem our best competition

contains past stay information

This is filled out after each shuttle run

Site used to track shuttle log entries

A charge a guest may not agree with