Fl Department Of Economic Opportunity Ability And Availability Issues Jeopardy Template

PEACE	PEGA SYSTEM	Forms of Contact	Ability and Availability True or False	Ability and Availability FAQS
100 What is the phase where you set the tone and make the respondent feel comfortable and willing to communicate? Engage and Explain	100 What is Where do you go when working with inbound calls? Contact Due Cases	100 What is the first form of contact? By phone	100 What is to be eligible for benefits you need to have the ability and availability to work? True	100 What is do I still try to complete questionnaire even if claimant says they never applied Yes
200 What is getting familiar with the issue in question before contacting the claimant? Preparation and Planning	200 What is what screen should I be on to get a case to make an outbound call? Home Screen	200 What is the second form of contact if the claimant does not answer? Voicemail	200 What is if the claimant is available for 4 days of the week, they are considered available for the majority of the week? True	200 What is do I document the call? No
300 What is the phase where you provide the claimant their appeal rights? Closure	300 What is what do I click on if I cannot reach the claimant: Actions	300 What is how do we document if we were able to leave a message with someone for the claimant? Actions > Unavailable > Voicemail	300 What is the questions generated apply to your entire claim? False	300 What is what if the claimant does not want to complete the questionnaire? Advise claimant of 48-hour due process.
400 What is the phase where you present evidence such as dates? Account Clarification	400 What is What do I click on to search for claimant? Filter option on the claimant ID or last name column.	400 What is what form of contact do we use if unable to speak to claimant or leave a voicemail? Email	400 What is You need to give me a specific date or I will not be able to complete the questionnaire? True	400 What is what if claimant does not want to provide me his/her DOB? Advise claimant they can provide you with their email
500 What is the phase where you determine if the information is relevant to the case? Evaluate	500 What is How do I access PEGA? Through the Florida Email	500 What is what if they do not have a phone number or email on file? Skip the case	500 What is a determination will be made in 10 days? False	500 What is what do we do if someone answers but they say it is the wrong number? You send an email if there is no secondary phone number listed.

FL Department of Economic Opportunity Ability and Availability Issues

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