Active Listening Vocabulary Tactics 1 Tactics 2 Rules and resources
100
Active Listening
Making a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.
100
Value Proposition
A benefit of a product or company intended to make it more attractive to potential buyers and differentiates it from competitors
100
Trial Close
Tactic sales professionals use to determine whether customers are ready to close a deal
100
Takeaway Close
A type of closing technique where the salesperson brings up the potential for the buyer to not be able to pursue the product or service any longer
100
Goal Setting Tool
This excel document on FIIRE allows you identify your dollars per dial
200
EQ or Emotional Intelligence
Similar to IQ, this term is a measure of one's ability to recognize and relate to others on an emotional level
200
Decision-Maker
The person or persons required to finalize a sale
200
Trial Close
The following is an example of a ______: "How do you feel about the product and what we've discussed so far today?"
200
Assumptive Close
A type of closing technique that presumes the prospect will take the meeting
200
(808)-7007
The number for the Mentor Hotline
300
Active Listening
Making a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.
300
Feature
A function of a product that can solve for a potential buyer's need or pain point; usually a distinguishing characteristic that helps boost appeal.
300
Micro-commitment
Gaining customer or prospect agreement or engagement using small, low-risk requests
300
Agenda Close
A type of closing technique where the salesperson lists discussion points and context for the next conversation in order to advance the sales process into an additional meeting
300
3-5-24-1-3-10
This Fisher business rule states the maximum number of times we can call a prospect in a week
400
Interview
The component of the call plan dedicated to uncovering prospect needs
400
808-7007
The number for the Mentor Hotline

400
Herd Mentality / group-think
The tendency of prospects to think and behave in ways that conform to what they believe others are doing
400
Takeaway Sale / Takeaway Close
A type of closing technique where the salesperson brings up the potential for the buyer to not be able to pursue the product or service any longer
400
Iris
The application that we use to search for dupes is called
500
Open ended questions
A type of question that forces the prospect to provide elaborate answers; begins with why, how, or what
500
foot-in-the-door technique
getting the prospect to agree to something small, and then asking for something bigger
500
Trail Close
Tactic sales professionals use to determine whether customers are ready to close a deal
500
Goal Setting Tool

This excel document on FIIRE allows you identify your dollars per dial
500
CRM (Customer Relationship Management)
The software that a company uses to manage leads and work-notes






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