Active Listening | Vocabulary | Tactics 1 | Tactics 2 | Rules and resources |
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Active Listening
Making a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.
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Value Proposition
A benefit of a product or company intended to make it more attractive to potential buyers and differentiates it from competitors
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Trial Close
Tactic sales professionals use to determine whether customers are ready to close a deal
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Takeaway Close
A type of closing technique where the salesperson brings up the potential for the buyer to not be able to pursue the product or service any longer
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Goal Setting Tool
This excel document on FIIRE allows you identify your dollars per dial
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EQ or Emotional Intelligence
Similar to IQ, this term is a measure of one's ability to recognize and relate to others on an emotional level
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Decision-Maker
The person or persons required to finalize a sale
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Trial Close
The following is an example of a ______: "How do you feel about the product and what we've discussed so far today?"
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Assumptive Close
A type of closing technique that presumes the prospect will take the meeting
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(808)-7007
The number for the Mentor Hotline
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Active Listening
Making a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.
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Feature
A function of a product that can solve for a potential buyer's need or pain point; usually a distinguishing characteristic that helps boost appeal.
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Micro-commitment
Gaining customer or prospect agreement or engagement using small, low-risk requests
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Agenda Close
A type of closing technique where the salesperson lists discussion points and context for the next conversation in order to advance the sales process into an additional meeting
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3-5-24-1-3-10
This Fisher business rule states the maximum number of times we can call a prospect in a week
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Interview
The component of the call plan dedicated to uncovering prospect needs
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808-7007
The number for the Mentor Hotline
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Herd Mentality / group-think
The tendency of prospects to think and behave in ways that conform to what they believe others are doing
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Takeaway Sale / Takeaway Close
A type of closing technique where the salesperson brings up the potential for the buyer to not be able to pursue the product or service any longer
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Iris
The application that we use to search for dupes is called
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Open ended questions
A type of question that forces the prospect to provide elaborate answers; begins with why, how, or what
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foot-in-the-door technique
getting the prospect to agree to something small, and then asking for something bigger
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Trail Close
Tactic sales professionals use to determine whether customers are ready to close a deal
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Goal Setting Tool
This excel document on FIIRE allows you identify your dollars per dial
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CRM (Customer Relationship Management)
The software that a company uses to manage leads and work-notes
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