Injury Terms Medicare First Call Settlement Things Treat 'Em Right!
100
What is a Strain?
The twisting or pulling of a muscle or tendon beyond its normal range?
100
What is Medicare?
This federal health insurance program for people 65 and older, people with other diseases have the absolute right of recovery A.K.A Super lien.
100
What are General Damages?
This is compensation for your inconvenience/discomfort in an accident.
100
What is empathy?
This is putting yourself in someone else's shoes.
200
What is Subjective?
What the patient says or what is perceived by the patient only and cannot be seen by the DR.
200
What is the sending the Safe Harbor letter?
If the claimant will not provide their SSN#, this is the next step that the Claim Rep will take.
200
What is a Recorded release?
This release can be used in settling an injury claim under $1500 and when the clmt is not a Medicare beneficiary.
200
What is minor, fortunate, lucky, pain and suffering.
These are phrases that you want to avoid when speaking to a customer.
300
What is Self Care?
This is typically completed by the injured person. It can include taking over the counter medication, hot/cold packs, and rest.
300
What is Medicaid?
This is a health care program that assists low-income or individuals.
300
What are Special Damages?
These are the out of pockets from medical bills, lost wages or OTC/prescriptions from an auto accident.
300
What is active listening?
This includes avoid repetitive questions, acknowledge the injury, frustration and the inconvenience.
400
What is Diagnostic Imaging?
This occurs when electromagnetic radiation and certain other technologies to produce images of internal structures of the body for the purpose of diagnosis.
400
What is the Parties Involved Screen?
This is where documentation of the Legal name, Gender and SSN should be entered in ClaimCenter.
500
What is Objective?
These are visible, measurable findings obtained by a medical examination, tests or diagnostic imaging.
500
What is Legal Name, DOB, SSN, Gender, Medicare status?
These are the 5 elements required for Medicare reporting.
500
What is an Incurred/Scheduled release?
This release can be used in settling the clmt's general damages and setting aside money for outstanding bills to be paid.






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