Injury Terms | Medicare | First Call Settlement Things | Treat 'Em Right! |
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What is a Strain?
The twisting or pulling of a muscle or tendon beyond its normal range?
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What is Medicare?
This federal health insurance program for people 65 and older, people with other diseases have the absolute right of recovery A.K.A Super lien.
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What are General Damages?
This is compensation for your inconvenience/discomfort in an accident.
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What is empathy?
This is putting yourself in someone else's shoes.
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What is Subjective?
What the patient says or what is perceived by the patient only and cannot be seen by the DR.
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What is the sending the Safe Harbor letter?
If the claimant will not provide their SSN#, this is the next step that the Claim Rep will take.
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What is a Recorded release?
This release can be used in settling an injury claim under $1500 and when the clmt is not a Medicare beneficiary.
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What is minor, fortunate, lucky, pain and suffering.
These are phrases that you want to avoid when speaking to a customer.
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What is Self Care?
This is typically completed by the injured person. It can include taking over the counter medication, hot/cold packs, and rest.
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What is Medicaid?
This is a health care program that assists low-income or individuals.
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What are Special Damages?
These are the out of pockets from medical bills, lost wages or OTC/prescriptions from an auto accident.
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What is active listening?
This includes avoid repetitive questions, acknowledge the injury, frustration and the inconvenience.
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What is Diagnostic Imaging?
This occurs when electromagnetic radiation and certain other technologies to produce images of internal structures of the body for the purpose of diagnosis.
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What is the Parties Involved Screen?
This is where documentation of the Legal name, Gender and SSN should be entered in ClaimCenter.
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What is Objective?
These are visible, measurable findings obtained by a medical examination, tests or diagnostic imaging.
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What is Legal Name, DOB, SSN, Gender, Medicare status?
These are the 5 elements required for Medicare reporting.
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What is an Incurred/Scheduled release?
This release can be used in settling the clmt's general damages and setting aside money for outstanding bills to be paid.
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