| Web Surfing | Make My OLED Happy | What's In OneClick | Cha-Ching | Fun Facts |
|---|---|---|---|---|
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What is Moca and Non-Moca.
Name the two internet connection types that Verizon Fios offers.
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What is 4.
This is the number of IPCs that can connect to one VMS.
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What is Vrepair.
The name of the software to find trouble ticket details.
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What is $15 and $10 a month respectively.
The individual rental prices for the Fios Home Router and the Fios Home Extender.
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What is True.
True or False: We can send out a technician without safeguarding an account as long as we don't disclose CPNI.
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What is up to 940/880 Mbps.
Verizon Fios Gigabit plan guarantee speeds up to certain Mbps.
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What is HDMI.
Standard for simultaneously transmitting digital video and audio from a source, such as a computer or TV cable box, to a computer monitor, TV, or projector.
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What is iVapp.
Service order details can be found in this program.
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What is False.
True or False, Mix and Match TV plans will always be cheaper than older plans.
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What is Captain America's Shield.
Superhero accessory that is positioned behind Bryant's office chair.
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What is True.
True or False: Customers can reach out to us and switch their connection from Moca to Non-Moca.
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What is the Fios TV Home app. (Not the Fios TV Mobile app)
Name the app that turns select Apple TV devices, Fire TV devices, and Verizon Stream TV devices into an additional IPC.
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What is Snapshot.
This is the place in Optix that shows if a Verizon Fios customer also has Verizon Wireless.
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What is $10.
The discount a customer receives when they enroll a debit card, checking account, or Verizon Credit Card to automatically withdraw funds for their monthly bill and sign up for paperfree billing.
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What is anywhere.
Area of a conversation where it is best or possible to connect with the customer.
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What is a hardwire connection using verizon.com/speedtest/ or the My Fios app.
The two ways to get an accurate speed test with a Verizon router?
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What is IPC4100.
Name the model of IPC that can connect wirelessly.
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What is Network View/DTI Express.
The topography view of the customer's equipment where individual commands can be executed.
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What is 2 Gigabit internet plan.
The most valuable item in the Connect to Collect program.
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What is a cat.
Animal that Bryant Singleton has as a pet.
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What is 2.4 GHz and 5 GHz.
What are the two Wifi Bands the G3100 and G1100 emmit?
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What is the Fios Quantum Router or the Fios Home Router.
Routers that are required to use Fios TV One.
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What is Echo.
Outage information is easily viewed within this application.
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What is the atl-go-to-channel-updates Slack channel.
Slack channel where Hot Topics are posted on a monthly basis.
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What is New Mexico, Alabama, Michigan, Georgia, North Carolina, and South Carolina.
Name the 6 states that our team resides in.
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