| TSYS | IMAGE | Timeframes | Other | True or False |
|---|---|---|---|---|
|
What is "O"
What letter do you put on the DISPLAY field of WCSA to delete a claim?
|
What is F11
What F key do you hit to notate on Image?
|
What is 90 days
If we accept a claim, what is the max timeframe we have to provide temporary credit?
|
What is "5"
What number do Mastercard credit cards start with
|
What is False
A client can upload their supporting documents through their online banking?
|
|
What is MCNA
This four letter command allows you to update a client's email or phone number
|
What is Shift + F3
What two keys do you hit to pull up a claim journal in Image? (This shows reference number of the charge)
|
What is 540 days
What is the max timeframe we have to file a claim no matter what?
|
What is C34
What CT code only has a max limit of 90 days to dispute on Mastercard? ( CT __ DE)
|
What is False
If a credit is posted to an old account, we can move it even if the original charge was filed as fraud
|
|
What is IXFR
This four letter command allows you to see if a fraud claim is on file
|
What is Merchant has responded but analyst has not reviewed yet
What does the queue description "CC REPR: SCREENING" mean?
|
What is 30 days
How long does a merchant have to respond to a Visa claim?
|
What is BINS LIST
If a client provides a credit card number that is not a business credit card, what site can we look up to see what type of product it is by using the first 8 digits of the card?
|
What is True
Your AHT (Call handle time) must be below 495 seconds to be considered "exceeding goal"
|
|
What is MAMM
What 4 letter command do you use to update permanent notes
|
What is 12 minutes
What is the maximum timeframe you can spend in an image claim under "work a claim" without activity before it locks you out
|
What is 24-48 business hours
How soon will a client see a credit that Egate has moved from old card to new?
|
What is Low Risk
Phone number is considered what type of authentication token?
|
What is True
If a Mastercard claim is sent to arbitration, it could take an additional 6 or more months to receive a final resolution.
|
|
What is contactless transaction with chip data
What does POS 07 mean?
|
What is a Second opinion letter
A 2030 letter XRM04 was sent to a client. What information does this letter request from the client?
|
What is within 24 hours
How soon does a client receive a secure email once requested?
|
What is [email protected]
What is the email address that clients need to email in order to cancel their LINKEDIN subscription?
|
What is True
We cannot file Visa PBOM if both transactions are listed on the same card number
|
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