Hospitality Front of House Back of House Cleanliness Drive thru
10
What the first thing a guest should hear when walking in the door?
Welcome to Freddy's
10
How long do we blend a concrete?
3 to 5 sec
10
How many patties can you drop at one time?
4
10
How often do we check the bathrooms?
Every hour
10
What is our drive time goal?
5:45
20
If a guest has been waiting longer then 5 mins we need to make sure 2 things are being done. What 2 things are they?
Apologize for the wait
Make sure they have hot fries
20
How long do we blend a shake or malt?
25 to 30 seconds
20
How often should be sliver shinning the hoods?
Every day.
20
Finish the saying If we got time to lean we got....
Time to clean!
20
How do we properly bag kids meals?
All kids meals go in there own bag.
30
What 2 words should we be saying to every guest?
Please and thank you
30
When should we be cleaning the tables?
As soon as the guest has left the table.
30
What the first 3 things we do after a rush?
Stock
Wipe down line
Sweep
30
How do you properly wash dishes?
Wash
Rinse
Sanitize
Drying rack
30
What 3 things will help drive time go down and sales go up?
Speed
Accuracy
Quality
40
What is a table touch?
When you ask a guest how there meal was and ask of you can take there tray. Ofcourse make it more personable.
40
When do we take out trash? And how many trash cans?
After lunch , after dinner and 5
40
What times do we do temp?
10am
2pm
4:30pm
8pm
40
When should we be cleaning the blender? And when is it okay to be dirty?
After the orders are completed and or between orders. Blender should never be dirty when not in use.
40
How long are fries good for?
2 mins. Drop less more frequently.
50
What's 2 ways we can make the regulars feel more like special.
Know there name.
Know there order.
50
Before giving a guest a drink or custard we need to make sure we do what?
Clean the outside of the cup.
50
What is very important everyone should be doing when working on the line?
Communication with each other
50
How often do we check the lobby?
Every 15 mins or when you see a guest leave.
50
What 2 things do we check before we send an order out the window?
The order number matches up to the reciept and the right amount of items are in the bag.




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