| TECHNIQUES | FUNDAMENTALS | KEY FUNCTIONS |
|---|---|---|
|
What is ASSURANCE
LETTING THE CUSTOMER KNOW THEY HAVE CALLED THE RIGHT PLACE
|
What is THE ASK
CALLING THE CUSTOMER TO ACTION
|
What is CONCLUSION
SEAL THE DEAL ON THEIR CONFIDENCE IN YOUR SERVICE
|
|
What is VALUE
SET YOUR COMPANY APART FROM THE REST
|
What is GRATITUDE
CUSTOMER SERVICE BEGINS AND ENDS WITH THIS
|
What is VALUE
BACKGROUND CHECKED AND DRUG TESTED
|
|
What is STRATEGY
LEAD THE CALL
|
What is CONCLUSION
A QUICK REVIEW OF THE CALL
|
What is ASSURANCE
WE DO THAT EVERYDAY! WE CAN ABSOLUTELY HELP YOU WITH THAT
|
|
What is TONE
MAINTAINS A POSITIVE EXPERIENCE FOR THE CALLER
|
What is CUSTOMER INFO.
GATHER THIS AT THE BEGINNING OF THE CALL
|
What is CUSTOMER INFO
YOU NEED THIS TO MOVE FORWARD IN THE BOOKING PROCESS
|
|
What is EMPATHY
A SHORT SWEET EMOTIONAL RESPONSE
|
What is CSR GREETING
USE THIS TO CATCH THE CALLER OFF GUARD
|
What is STRATEGY
USING ALL OF THE VITAL 10 TO BUILD A GREAT EXPERIENCE
|
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