| Call Point | Physicians | Discharge Planner | Discussion Topic |
|---|---|---|---|
|
What is a competitive physician
Physician that round at FKC but has medical directorship at a non-FKC dialysis provider
|
What is most important to you as a physician
What is one question you should ask every physician?
|
What is re-admissions/ length of stay
Discharge planner goal is to reduce
|
What is name and role
the first discussion topic you should always address with any referral source when meeting for the first time
|
|
What is a hospitalist
Person who provides care for patients at the hospital
|
What is how do you determine where a patient is placed
What question would you ask a doc as it relates to placing patients?
|
What is an admission Checklist
outlines patient demographics and MCQs
|
What is reduce readmissions and length of stay, take care of patients referrals
goal of an HPSM
|
|
What is an affiliated physician
FKC medical director
|
What is PCP outreach
Upstream process to gain potential AKI or ESRD patients
|
What is a clinic locator
marketing material with clinic address and phone number
|
What is things change! Roles, market updates, ask for business, referral trends, build rapport, new partnerships, clinic availability
the biggest reasons to continue stopping by in person?
|
|
What is discharge planner
Their top priority is to reduce length of stay
|
What is a ghost call
Calling Nephrology practices to discover wait times, or calling DVA to discover shift availability?
|
What is a DaVita Pathways Member
We are contracted at the hospitals and work for FMC’s main competitor?
|
What is FMC Admissions Portal
Less phone calls back and forth, no missed MCQ’s, contact info, SL automatically generated etc
|
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