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What is the most common remark when a ticket is kicked back from Apps?
Screen shots? Trouble shooting?
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What is the officially unofficial Motto for apps
We don't always test our code, but when we do, its on the production server...stay on call my friends!
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What is the 2nd most common kick back from Apps, which can normally be found in the ticket?
"Device Name?"
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What is the Software Justification form
This form, when brought up to the user, is the most common reason why a panicked user will flip out at the helpdesk
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The reason why Apps will not directly reach out to a user.
60 phone calls and 70 emails per day is less than our 10
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