AMS/Online Services Identity Theft Fraud Other Netfile/ Simple file by phone Business Confidentiality
100
What is SESE
what system would you check the error code that a taxpayer is receiving when trying to register for CRA online services
100
What is TOM 2061
What TOM would you follow for re-enabling an online account
100
What is regular
what level of verification is required to send a security code by mail?
100
What is enhanced
what level of verification is required to provide the Netfile Access code over the phone to the taxpayer?
100
What is 2
the minimum number of program account specific questions that must be asked if they are listed?
200
What is MA, MB, RAC
What are the 3 most popular online portals offered by CRA
200
What is NO
If an account does not appear to be compromised is a CAR mandatory?
200
What is False ( they would use the same credential to access all online services)
A user of our online services will be required to have a different credential for their my account and their rep a client account? True or false?
200
What is an invitation
the taxpayer is required to have this in order to be able to use the simple file by phone option?
200
What is business enquiries
if the owner forgets the answers to the enhanced confidentiality security questions, who do they need to speak to?
300
What is passport, drivers licenses or provincial photo ID
what documents can you use for Interac document verification?
300
What is YES
During data breach with signs of UUTP, is a PIN set on file required?
300
What is CRA registrations, sign in partner and provincial partner (for AB and BC)
What are the three options to register for online access to the MA?
300
What is Refile
What is the service that the CRA offers for taxpayers who have previously netfiled their return and now required to amend that return?
300
What is false (this would be a fail)
If the incorrect address is provided during confidentiality we can still continue with verification? true or false?
400
What is a temporary code
The taxpayer is locked out of MA at CER.097, what code does the taxpayer need?
400
Who is IPS (identity protection services)
If the caller lost or did not receive their letter and the address on the letter is incorrect who would they need to speak to.?
400
What is click on manage CRA security options from the CRA login and security options page
how can TP change their user ID and password during sign in?
400
What is 5
how many attempts can the taxpayer be given once locked out of Netfile?
400
the Date of birth
If the caller is the owner what is one thing that must be verified?






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