E Services 1 Jeopardy Template

Identity Theft / Fraud	BE Confidentiality	GST/HST Returns	FIRE	Random
100 What is.... Enhanced What caller verification is required for Identity Theft calls?	100 What is.... Transfer the caller to Business Enquires (BE General) What do you do if the caller does not know the Business Number (BN)?	100 What is.... Four digits How many digits is an Access Code?	100 What is.... Refer them to Corporation Internet Filing Help Desk If a taxpayer has questions about filing their T2 Corporate return electronically, what do you do?	100 What is.... Business Registration Online What does BRO mean?
200 What is... You should proceed as normal with helping them create a PIN This bulletin appears on the account : Taxpayer was part of a data breach. Verified taxpayer using enhanced caller verification. Please enable a PIN for the taxpayer if one has not yet been created. What do you do?	200 What is.... Refer all Government of Canada account enquires to the correct referral department based on the enquiry. If you receive a call about Government of Canada account, what do you do?	200 What is.... An Access Code What does a taxpayer need if a tax preparer or an accountant is trying to file their GST/HST return by GIFT?	200 What is.... Web Forms and Internet File Transfer What are the two FIRE methods?	200 What is.... Form RC391 Application for a Canada Revenue Agency Non-resident Representative Number (NRRN) What application is required for a NRR?
300 What is.... Yes, step 2 Add a CAR indicator on the Checklist of actions to secure the account Do you need to set a CAR when an account is compromised?	300 What is.... Press Incorrect postal code and proceed to ask an additional account specific question. What is the procedure if the caller provides the incorrect postal code only?	300 What is.... Located in Return Information folder under Expected Returns Where in TSAD-B do you find the Access Code?	300 What is.... Six characters - two letters and four numbers How is a the WAC comprised?	300 What is.... Business Client Accounts If you have delegate authority, which RAC services are you accessing?
400 What is... When the account is compromised and you are completing the Checklist of actions to secure the account. The RAPID screen is L.8.7. When do you add IPS code 07 and what RAPID option screen do you review to complete the steps?	400 What is.... Select BMENU Type CIH on the command line Type S beside RtnNOA, RtnNOR, or SOA and press F2 to view Using Heron Road, what screen(s) would you review for RT GST/HST to confirm an assessed amount for a penalty?	400 What is.... In MyBA and RAC under View Expected and Filed Returns Where can someone view line-by-line details of their GST34 return?	400 What is.... Complete business confidentiality and follow Resetting WAC authentication attempts What do you do if a taxpayer receives a denial of service message?	400 What is.... You have entered a date of entry on which you immigrated to Canada that differs from what the Canada Revenue Agency has on record. Please verify your entry and make the necessary corrections. A taxpayer provides you with response code 346, what does this mean?
500 What is.... No, you can not update DD you can only delete over the phone. The taxpayer will need to speak with IPS at 1-833-995-2336 to update their address and DD information. If there are signs of UUTP and a unique code is confirmed, can you confirm and update the address and DD with IPS code 2?	500 What is.... Attempt to ask the program account questions. If they are unaware of the amounts all questions can come from non-program account questions. What do you do if the account only has a non-compliance assessments?	500 What is.... Press F6 What do you do to save an access code?	500 What is.... WAC Internal is currently unavailable due to scheduled maintenance. Please try again later. Using TOM 98(11) what does message number 083 mean?	500 What is.... No Is e-Services difficult?

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