This is BS | WTFase | That’s Not What I Said | Iceberg | You’ve Been Warned |
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What is Hurdle Help
Giving the patient the information they need to take the next step
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What is Escalation
During this phase, the patient may be showing signs of loss of control and have decreased ability to respond to verbal interventions
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What is Silence
Communicates respect and understanding
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What is Acute Physical Behavior
Behavior likely to result in physical injury
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What is Duty of Care
No act or failure to act in a way that results in harm
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What is Escalation
Stress Model phase in which these techniques are used most often
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What is To Support and Teach
Goals of TCI
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What is Eye Contact
A physical and emotional stimulator
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What is Meaning
All behavior has
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What is Face, Mouth, or Nose
Never place anything over or near
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What is Directive Statements
Expectation is important enough to risk escalating the situation
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What is Recovery
Opportunity to repair any possible damage to relationship with patient
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What is Tone of Voice
Has meaning over and above words
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What is Pain-Based Behavior
Behaviors that are the result of emotional and psychological pain
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What is The Spark
Aggressive moves and Provocative statements
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What is Managing the Environment
Least intrusive technique
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What is Baseline
Normal state of functioning
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What is Facial Expressions
Conveys the most information
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What is Trauma
Affects ability to manage feelings and behaviors
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What is Neck, Chest, and Knees
Avoid pressure in these three locations
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What is Time Away
This technique does not mean isolation or banishment
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What is What am I feeling now? What does this patient feel, need, expect, or want? How is the environment affecting the situation? How do I best respond?
Four questions we ask ourselves in a crisis situation
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What is Summarization
Opportunity to make sure you and the patient are on the same page
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Who is Megan
Best behaved staff on the unit
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What is Protective Interventions
Safe and effective release techniques to prevent staff from acting on instinct
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