| Fedex General Knowledge | Correct the Bad Verbage | 1Source/Myconsole | How do you Close It? | Phone Etiquette |
|---|---|---|---|---|
|
Who is Fred Smith
President/CEO
|
What is the research facility
Navi
|
What is proof of delivery
POD
|
What is close to claims
Lost in Overgoods
|
What is quality assurance
recorded conversations
|
|
What is addresses
We deliver to
|
What is our sorting facility
The Hub
|
What is ownership
Secondaried
|
What is no credit due
Recipient has a money back guarantee
|
What is placing on hold
need to call the station
|
|
What is trucks
express is to planes as ground is to
|
What is verify your address
disputed delivery
|
What is wipbin
Folders
|
What is employee performance
The driver didnt make it by the commitment time
|
What is ASN
How to get cases
|
|
What is ups
our competitor
|
What is lost in the system
damaged
|
What is resolving
no credit or refund
|
What is aircraft delay
stopped moving because of bulk
|
What is Thank you for choosing Fedex
Closing statement
|
|
What is the purple promise
make every FedEx experience outstanding
|
What is send a message
queue
|
What is advanced search
two labels, no movement on one
|
What is service commitment met
supplies
|
What is dry dropping
customer talks to before you talk to customer service
|
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