Keys & Numbers | Etiquette & Expectations | Virtual Service Protocols | Don't Forget This (Because We Did!) |
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What is 24 hours?
If you forget to sign-in or sign-out of your shift you should notify the SLC Science Team within this amount of time.
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What is "Dear Science Team"?
The Science Team's preferred greeting when you send emails.
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What is First Name, Course Tutor?
This is how you should rename yourself during your service hours.
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What is clean up the space, review course material, and check-in with Coordinators?
If drop-in isn't busy or well-utilized, then do these things.
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What is 5PM on Thursdays?
The deadline(s) for submitting schedule change requests.
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What is Berkeley time?
This applies to academic commitments but not your drop-in shifts.
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What are the Participants, Chat, and Breakout Room windows?
These three Zoom windows must be open when you join and at all times during your drop-in shift.
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Cluster, request type, impacted shifts, reason for the request
You should include these four things in a schedule change request to the SLC Science Team.
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What is the drop-in Zoom ID?
After you submit the SLC Science drop-in sign in form, you will receive this.
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What are the professional expectations for tutors providing drop-in service?
Be Punctual, Meet Students Where They Are, Engage Students in the Learning Process, Foster Peer Collaboration, Embrace Learning Opportunities, and Prioritize Students During Service Hours.
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What are build rapport with students, facilitate active learning and peer collaboration, and actively manage multiple breakout rooms?
These practices ensure you deliver on our core values during your drop-in shifts.
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What is get approval from a Program Coordinator, otherwise end your shift on time?
If the drop-in area is busy, this is what you should do to extend your shift.
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What is 30?
Tutors may be assigned to serve at least one ______-minute ambassador shift per week.
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What is notify the Science Team as soon as possible?
What you do if you forgot to submit your timesheet by 5pm on Friday at the end of the pay period.
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What are Side-by-Side Mode & Gallery View?
These are the two view options to select if a tutee is sharing their screen.
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Who are drop-in ambassadors, tutors, and program coordinators?
These people are responsible for cultivating a warm, welcoming, and inclusive experience for users and visitors entering the Drop-in Area.
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