| Sewer Cables | Scripting | Clogs & Installs | Estimates and Invoices |
|---|---|---|---|
|
Temporarily Restore Flow
What are sewer cables designed to do?
|
Tablet, Shoe Covers, Note pad, Agenda Card, Pen, Positive mindset.
(need at least 4)
What do you need with you when you walk up to the door? (I have 6 things, you need 4 to get it right!)
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TEST, Determine access point, Determine cable size.
How do you properly diagnose a clog? (3 steps)
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Just one, to temporary restore flow.
How many estimates do you leave for a clog?
|
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NO, sewer cables are great for restoring flow but they will NOT diagnose or solve your issues!
Are sewer cables designed to diagnose your problem?
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Open ended questions
What kind of questions do we ask to get the customer to talk more with us? (Looking for the name)
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The end of the Explore step!
When should you be setting up the call for a camera, as far as when in the Nexstar 6 step process?
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4 Pics/ Before, During, After, and water pressure
2 videos/ Before and After
How many pictures and videos should you have on a job? bare minimum?
|
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The Spartan 300 is the only cable to use for a 3" or 4" access point!
What is the cable we use for a 3" or 4" access point to the drainage system?
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Once you say, "Please lead the way!"
When does the Explore step start?
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1 year "no worries" parts and labor warranty.
What is the warranty on a dual sweep clean out installation?
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Estimates are what the the customer signs in agreement for us to perform the work.
Invoice is essentially the customers receipt, and you complete this at the end for the customer to review.
What is the difference between and Estimate and an Invoice?
|
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A urinal auger is 4'.
A toilet auger is 6'.
How long is a urinal auger?
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As soon as you park!
When does the Greet step start?
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ONLY for area/storm drains.
NOT on a sewer line without running a camera first to determine if a hydro jetter is the best permanent solution.
When can a service technician sell a hydro jetter?
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It is a statement to CYA!! This is a future event or circumstance which is possible, but cannot be predicted with certainty.
Why is a Contingency or Disclosure important?
|
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Never Forward!! ONLY in reverse on long distances.
When can we use the automatic feed on the 300 machine?
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Prepare, Greet, Explore, Present, Execute, Wrap-Up
What are the 6 steps of the Nexstar process?
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Per code is every 100 feet.
We recommend every 60 feet.
How often, on a mainline, Do you need clean out access points in feet?
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Reason for visit, Findings, recommendations, work done, notes, and warranty, (JSP Boiler plate of contingencies)
What should you include on your invoice? (The 6 things that are pre loaded to every job that you copy and paste)
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