We can dispute pending charges

What is the timeframe for a client to receive an acknowledgement letter stating that we initiated their dispute

What screen shows posted transactions

We may incur a loss if a charge is not placed into dispute at time of call

How long does a merchant have to respond on a Mastercard?

What screen shows authorizations (pending or charges that may have already posted)

We can never dispute a transaction past 120 days

How long does a merchant have to respond on a Visa card?

What screen shows if a card has been reissued and what the new card number is

We must read the call monitoring disclosure for any customer that did not hear the recording through the IVR system or any person joining the call

What is the longest amount of time that we must credit a client by if we are to accept the dispute

What screen shows notes that previous analysts have posted such as dispute matrix, call/dispute information

We will provide a temporary credit within 10 business days of the dispute

No matter what, if a charge is past ___ days, we cannot accept the dispute. (Absolute max timeframe)

What screen shows all disputes that have been filed for a particular account and should be checked before you end the call