Business Staff Telephone Technique Scheduling Office Management Costs
100
What is the money owed to the practice
accounts receivable
100
What is the first contact with the office
Telephone
100
What is the typically unit in an app book
10-15 min
100
What is a reminder of any action that must be taken care of
Tickler file
100
What is a check that has been verified by the bank
Certified
200
What form of marketing is a website
Online marketing
200
What is good manners termed
Etiquette
200
What is the time set aside for emergencies
buffer time
200
What is the fee typically charged by the dentist for a specific procedure
Usual fee
200
What are dental supplies that are disposable
Expendable
300
What is money the office owes others
accounts payable
300
What is the longest a caller should wait on hold
1 minute
300
What is the best time to schedule young children
Early in the morning
300
How many sections are on the daysheet
Five
300
What is the time between when an order is placed and received
Lead time
400
What does NSF mean
Not sufficient funds
400
What is the method for patients to be able to contact the dentist after hours
Answering systems
400
What is the time on the app book not scheduled
Down time
400
What is a request for the balance to be paid in full
Statement
400
What is an item the supplier cannot supply at the time you ordered
Back order slip
500
What is the true money the office makes
Net income
500
What is a facsimile transmission used to send and receive written messages through telephone lines
Faxes
500
What is making the most of the dentists time in a productive manner
Double-Booking
500
What is the term or the individuals who have dental insurance through their employers
Subscribers
500
What are expenses that do not remain constent
Variable expenses






Dental Office Management

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