Business Staff | Telephone Technique | Scheduling | Office Management | Costs |
---|---|---|---|---|
What is the money owed to the practice
accounts receivable
|
What is the first contact with the office
Telephone
|
What is the typically unit in an app book
10-15 min
|
What is a reminder of any action that must be taken care of
Tickler file
|
What is a check that has been verified by the bank
Certified
|
What form of marketing is a website
Online marketing
|
What is good manners termed
Etiquette
|
What is the time set aside for emergencies
buffer time
|
What is the fee typically charged by the dentist for a specific procedure
Usual fee
|
What are dental supplies that are disposable
Expendable
|
What is money the office owes others
accounts payable
|
What is the longest a caller should wait on hold
1 minute
|
What is the best time to schedule young children
Early in the morning
|
How many sections are on the daysheet
Five
|
What is the time between when an order is placed and received
Lead time
|
What does NSF mean
Not sufficient funds
|
What is the method for patients to be able to contact the dentist after hours
Answering systems
|
What is the time on the app book not scheduled
Down time
|
What is a request for the balance to be paid in full
Statement
|
What is an item the supplier cannot supply at the time you ordered
Back order slip
|
What is the true money the office makes
Net income
|
What is a facsimile transmission used to send and receive written messages through telephone lines
Faxes
|
What is making the most of the dentists time in a productive manner
Double-Booking
|
What is the term or the individuals who have dental insurance through their employers
Subscribers
|
What are expenses that do not remain constent
Variable expenses
|