| COMPLIANCE | PROFESSIONALISM | RESPONSIVENESS | COMMITMENTS | RESOLUTION/RELATIONSHIP |
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What is "monitored or recorded for training and quality assurance purposes."
Complete this phrase "This call may be ..."
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What is The Warm Welcome
The first part of a welcome call where one 'Welcomes a Student to the Univeristy"
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What is Active Listening
The behavior one can quietly exhibit while another is speaking, in a manner that conveys that the listener remains engaged.
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What is 24 Hours
The expected response window of time for a response to a student email.
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What is Follow Up Call
A scheduled connection that allows you to re-connect with a student at a planned day or time.
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What is two terms (4 months).
The amount of time a Scholastic Standing Suspension (CASU) lasts for.
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What is Open Ended Question
The type of question one could ask in order to uncover more information about a student situation.
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What is Unify Knowledge
The SNHU provided location one would serach for an answer to a question they are unsure of the answer to.
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What is Sunday of Week 2
The last day to Withdraw from courses, in which a student can avoid paying full price for a course.
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What is 600 points.
The amount of points it takes to pass a class at SNHU
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What is odd numbred term starts.
If a student is Track A, define when their trimester begins.
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What is Follow Up Email
The digital way to re-inforce information that has been shared with a student over the phone.
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What is Career Services.
A Student discloses to you that they just lost their job. What resource do we have available to us that would be most helpful to this student?
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What is OAC Referral
A student discloses to you on a call that she is expecting her first child, what are your immediate next steps after getting off this call.
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What is Preferred Contact Time
A Student mentions that they work the overnight shift, you notate this information wherein Unify?
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What is total number of courses attempted divided by total number of courses passed.
How do you calculate completion rate?
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What is Exude Passion, Challenge the Status Quo, Do the Right Thing Every Time, Exhibit Grit, Embrace Diversity
The 5 Core Values at SNHU
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What is Re-instatement Case
You approve a student Withdrawal Request, then speak with them and they decide they want to persist. How does one reverse a Course Withdrawal.
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What is "My Advisor Understands my Academic Goals."
The NPS promoter statement that currently ranks lowest in Advisor Behavior.
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What is Employee Empowerment Swag
Your Student just bought a house! What Case Type would you use to celebrate this monumnetous occaision?
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What is Student ID, Advisor's Name, Academic Program, 1st Term Enrolled, Personal Email Address, and High School Name
The six possible pieces of information an Advisor can use to verify a Students Identity
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What is Tone, Pitch and Pace
The three ways one can alter their verbal communication in order to better match their communication with a student
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What is One Drive Folder
Where does one submit an approved Petition to Amend, for Dean Approval.
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What is Service-Level Agreement
The Acronym SLA stands for ...
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What is Biographical Change Request
Your Student just got married! What Service Portal Section would you direct this student to in order to change their Last Name?
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