COMPLIANCE PROFESSIONALISM RESPONSIVENESS COMMITMENTS RESOLUTION/RELATIONSHIP
100
What is "monitored or recorded for training and quality assurance purposes."
Complete this phrase "This call may be ..."
100
What is The Warm Welcome
The first part of a welcome call where one 'Welcomes a Student to the Univeristy"
100
What is Active Listening
The behavior one can quietly exhibit while another is speaking, in a manner that conveys that the listener remains engaged.
100
What is 24 Hours
The expected response window of time for a response to a student email.
100
What is Follow Up Call
A scheduled connection that allows you to re-connect with a student at a planned day or time.
200
What is two terms (4 months).
The amount of time a Scholastic Standing Suspension (CASU) lasts for.
200
What is Open Ended Question
The type of question one could ask in order to uncover more information about a student situation.
200
What is Unify Knowledge
The SNHU provided location one would serach for an answer to a question they are unsure of the answer to.
200
What is Sunday of Week 2
The last day to Withdraw from courses, in which a student can avoid paying full price for a course.
200
What is 600 points.
The amount of points it takes to pass a class at SNHU
300
What is odd numbred term starts.
If a student is Track A, define when their trimester begins.
300
What is Follow Up Email
The digital way to re-inforce information that has been shared with a student over the phone.
300
What is Career Services.
A Student discloses to you that they just lost their job. What resource do we have available to us that would be most helpful to this student?
300
What is OAC Referral
A student discloses to you on a call that she is expecting her first child, what are your immediate next steps after getting off this call.
300
What is Preferred Contact Time
A Student mentions that they work the overnight shift, you notate this information wherein Unify?
400
What is total number of courses attempted divided by total number of courses passed.
How do you calculate completion rate?
400
What is Exude Passion, Challenge the Status Quo, Do the Right Thing Every Time, Exhibit Grit, Embrace Diversity
The 5 Core Values at SNHU
400
What is Re-instatement Case
You approve a student Withdrawal Request, then speak with them and they decide they want to persist. How does one reverse a Course Withdrawal.
400
What is "My Advisor Understands my Academic Goals."
The NPS promoter statement that currently ranks lowest in Advisor Behavior.
400
What is Employee Empowerment Swag
Your Student just bought a house! What Case Type would you use to celebrate this monumnetous occaision?
500
What is Student ID, Advisor's Name, Academic Program, 1st Term Enrolled, Personal Email Address, and High School Name
The six possible pieces of information an Advisor can use to verify a Students Identity
500
What is Tone, Pitch and Pace
The three ways one can alter their verbal communication in order to better match their communication with a student
500
What is One Drive Folder
Where does one submit an approved Petition to Amend, for Dean Approval.
500
What is Service-Level Agreement
The Acronym SLA stands for ...
500
What is Biographical Change Request
Your Student just got married! What Service Portal Section would you direct this student to in order to change their Last Name?




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