| KPIs and drivers | Qualtrics | |
|---|---|---|
|
CSAT
What is the most important qualitative KPI to understand digital customer experience?
|
68%
What market sees best Navigation score for 2022
|
What is the name of the Survey collects bug issues?
Digital Feedback Survey
|
|
Task Completion Rate
What is the name of the KPI that helps us understand how difficult was the customer journey to complete a task?
|
Account Management
For which Visit Reason do we see the 3rd highest satisfaction score?
|
What is the trick to downloading reports as CSVs?
Click on three dots and download // test
|
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