| Our Goals | TRUE/FALSE | What is Customer Service? |
|---|---|---|
|
Customer Service
_____________ is our priority and we want to make sure to nurture our current relationships as well as build new long-lasting ones
|
FALSE
True or False: During a stressful encounter you should yell at the customer until they shut up first.
|
A damaged reputation, loss of good customers,
negative word-of-mouth marketing , decrease in sales
Name One Disadvantage of Bad Customer Service?
|
|
Name One of Our Goals
Give Great Service, Be The Best Team, Make The Day
Name One of Our Goals
|
TRUE
True or False: A positive attitude is about being calm during interactions, building relationships with customers, and representing Nordstroms in a positive manner.
|
loyal customers , new customers, positive reputation, increase of sales
Name One Benefit of Good Customer Service?
|
|
service, selection, quality and value
Name one of the things we offer best to the customer that we mentioned in the mission statement.
|
FALSE
True or False: John W. Nordstrom was born in America.
|
Action, Attitude, Interest, Verbal Language, Body Language, Tone of Voice, Attitude
Name one of the 6 pillars of Customer Service?
|
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