True or False
"Unverified Users" if you have used the "Create Ticket from another Email" macro at least twice.
*Reassign to Antifraud L2 with a response.

On the sidebar what "Form" is used on Antifraud tickets?

True or False

The points you are able to receive in the category "Workflow" are 60pts for full and 20pts for partial.

Agree or Disagree

In the event that the macro 'Trust & Safety Escalation Response' or any other similar macro is already used and you might need to escalate the ticket again, you can directly escalate while leaving an internal note instead of repeating the macro.

True or False
Once the victim submits a report (.docx, .pdf, .jpg are common formats), review the police report to ensure it contains the needed information.

True or False

Items in new wallet frozen - Customer wants to unlock items they moved from a compromised wallet to a new wallet

True or False

If you are marked down on "Trust" you will receive an Auto Fail.

Agree or Disagree

When a user self-reports a stolen item, to mark the item as stolen you'll select "Mark Compromised" with the associated Zendesk ticket from the victim. After we have received a completed police report, you'll mark the items as stolen again by selecting "Mark under review" with the victim's wallet address.

Used when the victim reaches out to ask us to put them in touch with the BFP?

What "Category" do we use on BFP tickets or Users who bought a stolen item?

How many points will you get if your interventions were relevant, but not fully complete?

We must raise any perceived legal threat for antifraud-specific issues in slack and mention ___________.

In the event that the transaction is a sale transfer (pointing to a seed phrase compromise), teammates can customize the macro by removing what phrase?

If a customer asks: how do I know if my wallet is safe now? What macro do we use in this scenario?

If the interaction required an escalation that was not completed or escalated to the wrong department, how many points will you get?

Where do we record the Post-Theft Sale Transaction Hash (BFP) of the reported item that was sold after it was stolen (either on OS or another platform)?

Which team will we re-assign the ticket if the user is Suspended in Zendesk?

Customer wants to unlock items they moved from a compromised wallet to a new wallet. Which macro is applicable to this scenario?

What Category in our guideline does this description fit?

How can our existing workflows further reduce user effort?

Give one specific concern that is allowed to ask in slack.