Security Madness | Representative & Homies | Random CRA Facts | Remix |
---|---|---|---|
What is regular caller verification?
I am looking to update my last name on file.
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What are levels 1, 2 & Legal REPS?
These level REPS can get account balance information disclosed over the phone.
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What is TSAD-I?
This is the main system to access TP information.
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What is May 8th 2023?
First day of training was on this date.
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What is a control question?
What! I have never taken any funds to buy a new house? I live in a shoe box. This would be an acceptable response when asking these types of questions.
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What is a Legal REP?
You would have to be this level REP to update an address on file.
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What is Heron road?
This system is named after the road where the office building is located.
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Who is Skye & Erin?
These were the names of the other 2 facilitators from day 1 in office.
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What is a PIN?
You only have to ask a TP their first and last name and 1 security question from either bank if they entered this correctly.
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What is a public trustee?
These folks are registered as legal REPS for the CRA.
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What is Canada.ca?
This is the only website we can help TP navigate and even send links via email.
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Who is Shaikh?
They cannot wait to bust someone impersonating their parent.
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What is simplified caller verification?
TP needs their T7DR sent to whatever address is on file.
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What is joint legal REPS?
If there are more than one, they all have to agree before changes can be made.
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What is THG?
We cannot work without this tool. Its our place for information and procedures.
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Who is Hafsa?
This is the nice one between the two.
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What is 3 strikes policy?
These procedures must be followed when someone failed security 3 times within 30 days.
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What are level 1, 2 & legal REPS?
Want a remittance voucher sent, you gotta be one of these to do it.
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What is HCCS?
This program is what we connect to in order to take calls.
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Who is Mohamed?
This person loves walks and lots of water.
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