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100
What is Enhanced Caller verification
You use this method of caller verification when a taxpayer has a pin on file but fails to use it to authenticate themselves.
100
What is a T4 slip
What do they need. A taxpayer asks you send a copy of their income earned from their employer.
100
What is FMR
Taxpayers are able to file taxes using this special service if they have simple taxes and are invited
100
What is NOA
The document sent to TP once their tax return has been assessed
100
What is payment on filing
When a TP remits payment at the time of filing their tax return
200
What is 8
The number of characters in your Mainframe (Heron Rd) password
200
What is T1 Case
The system used to find / create accounting requests
200
What is 2 weeks
The service standard for electronically submitted reassessment requests
200
What are modest income and simple tax situation
The eligibility criteria to qualify for CVITP
200
What is Filenet
Where you could find documents that a TP submitted through My Account
300
What is Line 10100 as income and Line 10120 for validation
Where commission is reported on your T1 return
300
What is after
When Matching program conducts reviews (before or after NOA is issued)
300
What is line 23600 Net income
This line is used to calculate your eligibility to benefits and credits
300
What is T1 Case
The system used to correctly apply a misallocated payment
300
What is 551
The activity type used when sending a return status enquiry in T1 BEN
400
What is a Control Question
This next step in caller verification is only used after completing the highest level of security to ensure your talking to the correct taxpayer
400
What is through My Account
This is the only way for a TP to set up a PAD
400
What is Registered Plans folder - click on RRSP
Where you can find RRSP deduction limit in TSAD (not including the NOA in ECH!)
400
What is an electronic statement of account
You can send this to a TP when they require a document showing proof of payment
400
What is Statement of Account T7D
How to force out an excess credit on account as a refund
500
What is Net Income
Total Income - (minus) Deductions = (equals)
500
What is an Option C/ statement of income and deductions
Some taxpayers use this document for mortgage purposes to validate their income
500
What is up to three years following the first of these two dates:
➢ the date of the initial assessment, showing on the NOA; or
➢ the date of the mailing of a notification that no tax is payable for the
taxation year in question.
How far back a TP can request a reassessment on their T1 Return
500
What is G.10
If TP calls the same day the duplicate request was actioned, cancel the duplicate request through this RAPID option
500
What is no wait time
Amount of time we have to wait before issuing a 535 form when a TP's refund cheque is damaged






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