D031501

Customer sent in their ID and ssc

Customer sends in their cell phone bill for POA

Customer calls in because their app is held HD/F3

This is where we attain the WFM number

Q599601

Customer sent in an ID and POA

Customer sends in a picture of the envelope from duke progress energy for POA

Rep calls in because new customers finance limit is 7k but only showing they have 200 left to use

We put the WFM number here to pull up the docs in WFM

P442501

Customer calls in to authenticate their application with credit review

Customer sends in an vehicle registration card for POA

Rep calls in because his application activated one line from his order but not the other two

Customer calls in and says they never got a WFM number after they sent in docs

E331201

Call driver hold- used to make the customer/rep call in regarding their application

Customer sent in a vial of blood and toe nail clippings for POA

Customer calls in because their order was cancelled but they did not receive a refund

PICTURE---is this a valid ID

P218101

Customer calls in to authenticate with fraud

Customer sends in a bill from the hospital for POA

Customer service calls because the customer returned a phone to the warehouse but is still being charged for the device

PICTURE---is this a valid proof of ID