| AT&T | Frontier | Hughesnet |
|---|---|---|
|
What is Yes, only with AT&T TV
If the customer already has AT&T internet can we set them up?
|
What is No, This is considered data manipulation.
If the customer answers the verification questions incorrectly can we refresh?
|
What is Yes, they can do purchase option
If a person does not have a SSN can we proceed?
|
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What is No, we cannot have more than one account active at one address.
A customer called because they want their own service, their brother already has service at the home, can we set this up?
|
What is Yes, as long as they plan to keep their current service active. Frontier can gift service.
If a customer has service and would like to set up an additional account at their daughter's home, can we do this?
|
What is False.
The customer has a little gaming,not much. It is ok to skip the reactive disclosure.
|
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What is 1, they will need additional boxes for function of additional TVs.
How many TVs does the AT&T TV box cover?
|
What is No, we will have to attach internet or transfer them to customer service.
Can we sell phone only?
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What is The account holder, or 3rd party authorized after credit has been run.
Who can complete a Hughesnet order?
|
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What is 10 compliance points
If we forget to ask "May I have the best phone number to reach you at and a secondary or home phone number" how many points is this?
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What is Frontier does not have a contract.
How long is Frontier's contract?
|
What is Only in available markets
Can we offer $50 instant rebate?
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