Getting others to behave in ways we want.

Social penetration, breadth, depth

Do unto others as they would do unto themselves.

The ability to understand and manage one's own emotions and be sensitive to others feelings.

When you pretend to listen.

ability to construct a variety of frameworks for viewing an issue.

silence, laying, equivocating, hinting, the ethics of evasion

A description of behavior noticed.
At least two possible interpretations of behavior.
A request for clarification about how to interpret the behavior.

Personality, culture, gender, social conventions, fear of self-disclosure, and emotional contagion have an influence on this.

When you are Bombarded with information.

achieving your goals in a way that enhances or maintains your relationship.

self imposed prophecies, self imposed by one person on another

I'm right you're wrong.
You're right, I'm wrong.
Both right, both wrong.
_________________
There's truth in all perspectives.

recognizing your feelings is a guideline to this.

The process in which sound waves strike the eardrum and cause vibration to the brain.

a sender, encodes, message, channel, receiver, decodes, and noise are the main factors in communication.

face to face identity management, online impression management

Recent studies show that humans are hardwired to _____ with others- it's built into our brains.

Thoughts we usually are not aware of that lead to illogical conclusions and in turn to debilitative emotions.

Listening decreases when you are seated in a crowded, hot, stuffy room surrounded by others talking next to you is an example of

the nature of social media for its own set of civil behaviors.

individual, collective

The power of a first impression to influence subsequent perceptions.

The two emotions that either contribute or detach from effective functioning.

The word to describe the difference between what a listener understands and what the message the sender was attempting to communicate.