Communication | Decision Making | Conflict Management | Peer Pressure & Refusal Skills | Random Subject |
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What is the communication process?
SENDER -------Message-------- RECIEVER ----------- Feedback -------- SENDER
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What are external factors?
Family, peers, media, society, money
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What is the definition of conflict?
A fight, struggle, disagreement, clash, or war
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What is peer pressure?
The feeling that you should do or like something because others do.
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What do refusal skills do?
Protect values, protect self esteem, protect dignity
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What is effective communication?
Message has desired effect on receiver
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What are internal factors?
Attitude, emotion, values/goals, ethics
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What is the conflict resolution process?
Define the problem, propose a solution, listen carefully, agree on shared values, brain storm, and agree on a resolution
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What is passive peer pressure?
You have been swayed in to doing something because others are doing it, not because someone has told you to.
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What is an implication of assertive communication?
Communication: "We are both important."
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What is a barrier to effective communication?
Unclear Messages (Ex: "Let's meet around 6:00."
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What are consequences?
Affects the individual or others and can be positive or negative
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What is the difference between arbitration and mediation?
Neutral 3rd party decides vs. neutral 3rdparty helps overcome negative feelings
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Why are victims of negative peer pressure susceptible
to it?
Low self confidence, followers, new to a group, inexperienced at what is going on.
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What is HELP?
Healthy, ethical, legal, parents
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What are the three types of communication skills?
Speaking, listening, and nonverbal communication
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What are the steps in the STRONG decision making process?
State, Think, Rate, Organize, Narrow, Go
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When does conflict arise?
Values differ or are questioned, power is used to manipulate, and perceptions vary.
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What are refusal skills?
A strategy of communication that helps individuals avoid participating in unsafe or risky behaviors.
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What is a compromise?
Joint solution, give a little get a little, move toward a common goal
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What happens when messages are sent using the wrong channel?
Messaged become confusing and loose effectiveness.
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What is STOP, THINK, AND GO?
To correct a poor decision you can use this process.
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What are the main types of influences on conflict resolution?
Personal attitudes, nature of the conflict, and capabilities
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How do you refuse with confidence?
Be assertive and say it with respect
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When is this test?
Sept. 10th, 2021
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