Communication Decision Making Conflict Management Peer Pressure & Refusal Skills Random Subject
100
What is the communication process?
SENDER -------Message-------- RECIEVER ----------- Feedback -------- SENDER
100
What are external factors?
Family, peers, media, society, money
100
What is the definition of conflict?
A fight, struggle, disagreement, clash, or war
100
What is peer pressure?
The feeling that you should do or like something because others do.
100
What do refusal skills do?
Protect values, protect self esteem, protect dignity
200
What is effective communication?
Message has desired effect on receiver
200
What are internal factors?
Attitude, emotion, values/goals, ethics
200
What is the conflict resolution process?
Define the problem, propose a solution, listen carefully, agree on shared values, brain storm, and agree on a resolution
200
What is passive peer pressure?
You have been swayed in to doing something because others are doing it, not because someone has told you to.
200
What is an implication of assertive communication?
Communication: "We are both important."
300
What is a barrier to effective communication?
Unclear Messages (Ex: "Let's meet around 6:00."
300
What are consequences?
Affects the individual or others and can be positive or negative
300
What is the difference between arbitration and mediation?
Neutral 3rd party decides vs. neutral 3rdparty helps overcome negative feelings
300
Why are victims of negative peer pressure susceptible
to it?
Low self confidence, followers, new to a group, inexperienced at what is going on.
300
What is HELP?
Healthy, ethical, legal, parents
400
What are the three types of communication skills?
Speaking, listening, and nonverbal communication
400
What are the steps in the STRONG decision making process?
State, Think, Rate, Organize, Narrow, Go
400
When does conflict arise?
Values differ or are questioned, power is used to manipulate, and perceptions vary.
400
What are refusal skills?
A strategy of communication that helps individuals avoid participating in unsafe or risky behaviors.
400
What is a compromise?
Joint solution, give a little get a little, move toward a common goal
500
What happens when messages are sent using the wrong channel?
Messaged become confusing and loose effectiveness.
500
What is STOP, THINK, AND GO?
To correct a poor decision you can use this process.
500
What are the main types of influences on conflict resolution?
Personal attitudes, nature of the conflict, and capabilities
500
How do you refuse with confidence?
Be assertive and say it with respect
500
When is this test?
Sept. 10th, 2021






Communication, Decision Making, Conflict, & Peer Pressure

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